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COVID-19 Updates - Keeping you Banking

Tuesday, March 31

As the Government of Manitoba continues to strengthen social distancing measures, we are aligning many of our practices to that guidance. Although credit unions are under no obligation to shut down, we must take the health and safety of our staff into consideration. As a result, we are announcing further pandemic-related measures.

Effective Thursday, April 2nd,
- Manitou and Sanford branches will close to public traffic and will only be open by appointment only for transactions that cannot be done through alternative channels.

- Winkler and Altona will restrict members in the branch to 10 at one time, excluding appointment-based office transactions such as mortgages and deposits.

- With smaller sizes and capacities, Morden, Carman, Morris, Grunthal, Vita, Sprague and Dominion City will restrict members in the branch to 5 at one time, excluding appointment-based office transactions such as mortgages and deposits.                                                                           

We reserve the right to refuse service to members who do not require a branch visit, are feeling ill, or should be self-isolating.



Monday, March 23


- Effective Monday, March 23, Innovation Centre will be closed.

- Effective Tuesday, March 24, all branches will reduce their hours open to the public. New hours are Monday to Friday 10:00AM to 4:00PM; Closed Saturdays.

- Effective Thursday, March 26, branches in Miami, Lowe Farm, Gretna, Plum Coulee, Emerson will close.

- We are investigating additional safety precautions for branches including floor decal social distancing instructions, and wicket sneeze guards.

Thank you for your patience as we continue to keep our members, employees and communities safe and healthy.

To ensure your financial needs are met, there are many ways to connect:

Telephone Banking  1.800.264.2926
Our Member Service Centre is open Mon–Thurs 8:30-5:00, Fri 8:30-6:00, Saturdays 8:30-3:30. We can help you with everything from setting up online banking to checking account balances to paying bills online.

Online Chat with us:
click on the chat icon lower right corner of this screen.

Online and Mobile Banking
You can check account balances, send money with e-Transfers, make bill payments, deposit cheques and much more. If you need access to your accounts online we can set you up over the phone.

See our Everyday Banking Options reference card here for remote banking and contactless payment options.



Tuesday, March 17

As the COVID-19 situation continues to evolve, we are considering what is best for the health and safety of our staff, our members and the communities we serve. We’re taking further precautions to help address the situation by limiting our hours of operation by closing our Winkler, Morden and Altona branches on Saturdays until further notice.

Our Member Service Centre will remain open on Saturdays from 8:30 am to 3:30 pm. Call 1.800.264.2926 or live chat with us at www.accesscu.ca



Monday, March 16

We want to take this time to address concerns surrounding the COVID-19 virus and its impact on our communities and Access Credit Union. We want to assure you that we are here to support our members and employees and will continue to offer safe banking options taking into account everyone’s health and safety as our top priority.  

We are actively monitoring updates from the Public Health Agency of Canada to determine our next steps. As new recommendations are provided, we actively work with our teams to implement these recommendations with minimal disruption to our members. As a cornerstone financial institution in most of our communities, we recognize that we have a responsibility to safeguard their financial lives, and that while most transactions can be conducted digitally, many of our at-risk members still require personal consideration and access, particularly in this difficult time.

To ensure your financial needs are met, there are many ways to connect with us:

Online and Mobile Banking 
You can access your accounts fast and securely wherever and whenever it suits you. You can check balances and account history, send money with Interac e-Transfers, make bill payments, and deposit cheques. If you are not set up with access to your accounts online, we can set you up with over the phone at 1-800-264-2926. This is the best way for you to bank during the COVID-19 outbreak from the safety and comfort of home.

Telephone Banking
Our Member Service Centre is open Monday – Thursday 8:30am – 5:00pm, Friday 8:30am – 6:00pm and Saturdays 8:30am – 3:30pm. We can help you with everything from setting up online banking to checking account balances to paying bills online, all by calling 1-800-264-2926.

Online Chat
Our online chat is available at www.accesscu.ca in the same hours as our Member Service Centre and can complete many of the same transactions.

If you have to visit a branch
Our branch teams are taking additional steps to keep our spaces safe for our members and employees. If you need to visit a branch, we will provide hand sanitizer when completing transactions. Our teams throughout the organization are practicing social distancing, so employees are spread out throughout the branches, departments and, when possible, working from home. This may create line ups or longer wait times so we ask for your patience at this time. We also ask that members maintain 6 feet distances from each other while in line to prevent community spread of the virus.

Practice safe banking
Protect your personal and financial information. We are aware of several fraudulent emails that are being circulated relating to COVID-19. Please exercise extra caution.

As the situation develops, we will continue to share new information on our website www.accesscu.ca and through our social media channels.  We are here to help, and ask that any members experiencing financial difficulties during this time to please reach out. We recognize the uniqueness of this situation and will work with you to make sure you are financially safe and sound.