Messages and Alerts
Direct Alerts monitor particular events that take place on your accounts through online banking. As a business owner, it's critical to know what is happening in your organization. If important changes are made to your account information, an alert is sent to you either as a text message, email or both. Signing up for Direct Alerts is recommended to guard you against fraud and to keep you on top of of the most important business of the day - your own.
| Name of Alert | Alert sent when... | Time of Notification |
|---|---|---|
| New payee added | a bill payment is added | immediately |
| Personal Access Code (PAC) is changed | PAC is changed | immediately |
| Account Locked (Increased Authentication) | access has been locked | immediately |
| Online Login | online login has occurred | immediately |
| Interac e-Transfer recipient added | recipient has been added | immediately |
| Interac Online Paymnet authorized | payment has been authorized | immediately |
| Deposit Exceeding | deposit exceeds a specified amount | immediately |
| Withdrawal Exceeding | withdrawal exceeds $100 or more as specified | immediately |
| Low Balance | available or current balance falls below a set amount | immediately |
| Insufficient Funds | available balance has insufficient funds | immediately |
| Scheduled Transfer Failed | a future dated or recurring transfer has failed | immediately |
| Scheduled Payment Failed | a future dated or recurring payment has failed | immediately |
| My Balance | selected accounts are set to receive either available or current balance | at midnight |
| My Balance (Generic) | selected accounts are set to receive both available and current balance | at midnight |
| Loan/Mortgage Due | due date is approaching | at midnight for 5 days prior |
| Loan/Mortgage Maturing | mature date is approaching | at midnight for 5 days prior |
| Recurring Transaction Warning | a future or recurring transfer or bill payment may fail | at midnight |
| Term Deposit Maturing | mature date is approaching | at midnight for 7 days prior |
| RSP Maturing | mature date is approaching | at midnight for 7 days prior |
| RIF Maturing | mature date is approaching | at midnight for 7 days prior |
How to receive Alerts
You can sign up for alerts through online banking. Click on Messages and Alerts; then select any of the following 3 categories and follow the prompts:
- Manage Alerts
- Manage Alerts Contacts and Mobile Nicknames
- View Alerts History
