REMINDER:

Complete your banking by 5 pm CDT today, Friday, September 22, to prepare for the database integration. Learn more 

Integration Weekend: September 22 – 24, 2023

ATM/POS limitations and online banking will be unavailable.

As we complete our operational alignment between Sunova CU and Access Credit Union, we are excited to inform our members that our database integration will take place over the weekend of September 22 - 24, 2023.

A weekend integration is scheduled to reduce the impact on members’ day-to-day banking transactions. We’re working hard to minimize inconvenience to our members, however, there will be some impacts on members during this integration weekend.

Rates and Fees and Terms - Sunova Cash Back Mastercard

Are you a legacy Sunova Credit Union member?

Learn how you can prepare for the integration weekend.

Service Disruptions

The following services will see disruptions throughout integration weekend.

Service disruptions

Date Branch locations Member Solutions Centre Online and Mobile Banking ATMs/POS Interac e-Transfers®
Friday,
September  22
Open
Until 5 P.M. CDT
Open
Until 5 P.M. CDT
Available
Until 5 P.M. CDT
Available
Until 4 P.M. CDT
Available
Until 5 P.M. CDT
Saturday, September  23 All Branches Closed Closed Unavailable Reduced Limits Available
Unavailable
Sunday, September  24 All Branches Closed Closed
Available
Evening
Available
Evening
Available
Evening
Monday, September  25
Open
Regular Hours
Open
Regular Hours
Available Available
Available


* View a list of our branch hours.




What you can do to prepare

What do you need to know?

Beginning Friday, September 22:

  • At 4:00 p.m. CDT: ATM and POS transactions will be limited.
  • At 5:00 p.m. CDT: Online, mobile, and telephone banking will be unavailable. 
  • At 5:00 p.m. CDT: The Member Solutions Centre will be closed until Monday, September 25 at 8:30 a.m. CDT.

Note: Access Carpathia and Access Casera members are not impacted by the integration weekend.

If you have any questions or concerns, please contact the Member Solutions Centre at 1.800.264.2926. We appreciate your understanding of the need to complete the database integration to finalize our operational alignment with Sunova CU.

How can you prepare?
Before Friday, September 22 at 5:00 p.m. CDT:

  • Send and accept any/all Interac® e-Transfers.
  • Deposit any cheques via the mobile app.
  • Take cash out or use an alternative method of payment (such as credit cards) for purchases September 22-24.
  • Ensure you've completed any critical banking transactions before 5:00 p.m. CDT on Friday, September 22.
What won't be affected?

  • Your Interac® e-Transfer recipient list, Autodeposit® settings, and pre-authorized payments/transfers will all carry over after integration weekend.
  • If any Interac® e-Transfers or pre-authorized payments/transfers are set to happen between September 22 at 5 p.m. CDT and September 24, they will process sometime in the afternoon on Monday, September 25.

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