An upgraded app in response to feedback

The great thing about a digital experience is the ability to continuously improve it. With your help, we’ve learned a thing or two since we launched our new digital banking experience in 2021.

As of October 12, 2022, your Access Credit Union mobile banking app has been updated with a fresh, clean look along with an intuitive interface that offers a smoother navigation experience.

If you have automatic updates set up, your new app will have been upgraded October 12th and should be good to go! If not, you’ll be prompted to install the app from the Apple Store or Google Play.

Learn more about the new experience:

  1. A few cool new features to try out

  2. The things that haven't changed

  3. Troubleshooting Tips

  4. Need a little help?

The digital journey that got us here

In 2018, we were told our existing digital banking platform was being discontinued. We wouldn’t settle for less, so we partnered with four credit unions to find the best new digital banking solution for our members.

After years of research and testing, we worked with our technology partner to adapt award-winning global banking software with a focus on enhanced security and an empowering member experience.

In 2021, we launched our new digital banking experience. This upgrade was necessary to enhance security and introduce foundational technology needed to continue to build on the app’s functionality.

Following the initial learning curve for the new app, we listened to member feedback and worked with our technology partner to develop a cleaner interface and a more streamlined user experience.

And now we’re here!

Are you on the most current app version?

To check which app you are on, tap on the hamburger menu icon on the top left corner of your app screen, then navigate to Information > App Info. To view the Release Notes to determine what the changes were on the latest upgrade, navigate to Information > Release Notes or visit your device’s App Store.


The latest version of the Access Credit Union app for iOS is:

iOS 17.0.0


The latest version of the Access Credit Union app for Android is:

Android 17.0.0

A few cool new ​features to try out

easy navigation screenshot

Improved navigation

As an enhancement from the existing slide-out side menu, app navigation will feature an always-present menu at the bottom—similar to other mobile apps such as RBC and Tangerine.
refreshed look screenshot

Refreshed look

Aside from the new navigation and clean aesthetic look, the rest of the app functionality–such as completing transactions or changing settings–will remain unchanged from how it is.
account overview screenshot

Easy account views

Your primary account will be displayed on your account dashboard, and easy access to other accounts, balances, and transactions is just one or two taps away from any screen on the app.
cheque icon

Void cheques

You can download void Access-branded cheques for easy setup of direct deposits and pre-authorized debit transactions.
security icon

Enhanced security

Your security features will be upgraded with the latest technology to offer you enhanced protection while using the mobile app.
tablet icon

iOS iPad compatible 

The app will be compatible with Apple iPad, though other tablet users will continue to use in their web browser to access online banking.

The things you won’t need to worry about

Interac e-Transfer®

No need to write down your contacts: all your eTransfer contacts, details, and settings will carry over to the new app.

Account settings

With the exception of your personalized background image, all your account settings will be the same in the new app.

Bill Payees + Payments

All your existing bill payees and scheduled bill payments will carry over to the upgraded mobile app.

Troubleshooting & Support

We'll note any issues that are identified during the launch process here. 
Uh oh! Are you getting an error that says “identification does not match”?
Some Apple and Android users are reporting this error message. To fix, simply delete the app and re-download it. If you are still experiencing issues after, please contact us at 1.877.700.2736.

Unable to download the new app and can't move through to the old one?
Please note that as this is a new app upgrade, these are the operating system requirements:
  • iOS version 13 and up (or iPhone 6 and up)
  • Android OS 6 and up
If you have an older phone and operating system, you may see a message that says "Cancel / Download" on the required update screen. In this case, you can access the desktop online banking platform from a web browser on your phone, but will be unable to use the mobile app.

Need help? Call our dedicated app support line

Dedicated support line

The above is a dedicated phone line for app support. This will also open our other lines for members seeking regular support.

Increased support staff

We also have expanded team of support staff to assist members with the app through our app support line.

 Dates Hours of Availability
Wed, Oct 12 to Fri, Oct 14: 8:30 a.m. - 6:00 p.m.
Sat, Oct 15: 8:30 a.m. - 4:00 p.m.
Sun, Oct 16: No service
Mon, Oct 17 to Fri, Oct 21: 8:30 a.m. - 6:00 p.m.
Sat, Oct 22: 8:30 a.m. - 4:00 p.m.
Sun, Oct 23: No service

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