Access Changes

As part of the banking system integration, Access Credit Union will be transitioning to something called “Relational Statements”. That means the information presented on your one monthly statement is inclusive and personalized to you, the member, and therefore, based on accounts in which you have an ownership role, including any joint accounts you may be a part of.

We encourage all members to read the following so you can better understand your banking statement.

Are you a legacy Noventis Credit Union member?

Follow the link below to learn how statement changes impact you.



How You Will Receive Your Statement  

Do Not Mail Option 

Previously, members had the option of selecting “Do Not Mail”, which means you could pick up your statement from your local branch. While this option is still available for members, the “Do Not Mail” selection will be a global setting for your new relational statement.


What does this mean? 

If you currently have at least one statement set to ‘do not mail’, the entirety of your new relational statement will fall under the ‘do not mail’ category. Your statement will be printed and available at your local branch. If you are signed-up for online banking, you may also choose “e-Statements only” where you only view your monthly statement in online banking.  You can set up “e-Statement only”, by speaking to your local branch or calling the Member Solutions Centre.

e-Statement Option 

If you currently have at least one statement set to view via ‘e-Statement Only’, the entirety of your new relational statement will only be available to view on online banking. No statements will be printed and mailed.   

On November 20, all members under the age of 59 with personal accounts and access to online banking, will automatically be switched to receiving their statement via online banking only.

 

Print & Mail Option  

If you currently have all of your statements set to receive a printed statement and do not have access to online banking, your statement will continue to be mailed to your home on a monthly basis.



When You Will Receive Your Statement

 

Currently, there are three different monthly statement cycles, as well as quarterly and annual cycles for Access Credit Union members. With our new statements, there will only be one monthly cycle, meaning every member will receive their statement at the same time; shortly after month-end.  

Here is a schedule of when you will receive your last current statement and when you will receive your brand-new relational statement:

 

 

Last Current Statement 

Brand-New Relational Statement 

Current Month-End Cycle  

Period of October 1 – 31 

Period of November 1 – November 30 

Current 12th Day of the Month Cycle 

Period of October 13 – November 12 

Period of November 13 – November 30* 

Current 20th Day of the Month Cycle 

Period of September 21 – October 20 

Period of October 21 – November 30* 

Quarterly 

Period of July 1 – September 30

Period of October 1 to November 30*

Annual 

Period of January 1, 2021 – December 31, 2021 

Period of January 1 – November 30* 

  

*After this cycle, all members would be on the regular month-end cycle. 

 

How to Read Your New Statement  

 

Check back soon to Download a PDF to get a snapshot of the new Access Credit Union statements and how to read them.  



Statement Benefits 


There are a lot of important benefits to our new statements. Here are a few of them:

  • Each member will receive one monthly statement with a summary of all accounts they have an ownership role on, reducing the number of statements required for each member. 

  • Relational statements are much easier to read and understand because they only contain accounts, investments, and products that you are an owner (or joint owner) of.  

  • Our new statements are all on a month-end cycle making it easier to reconcile monthly budgets and expenses for members.


  • Savings accounts with interest cycles greater than monthly, including registered variable accounts, will now display the accrued interest. 

  • Registered accounts will now display the contract number attached to the account. 

  • A spousal indicator and contributor name will now display on registered spousal plan accounts.  
Have a question about the new statement model?

If you have a question or concern about the new statement model, please reach out to your local branch or contact the Member Solutions Centre at 1.800.264.2926.
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