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Important Reminder: There is a notable increase in fraud activity throughout the province.
Please be cautious of unexpected emails from agencies or organizations asking to click links and/or update information. Learn how to identify and prevent fraud.

Contact

Post-Upgrade Support


Digital Banking Assistance

Before getting in touch, we recommend referring to our digital banking support page to help you quickly and easily learn how to complete the most common digital banking tasks on the new platform. 

Inquiries Requiring Post-Upgrade Support

For quicker service related to post-upgrade digital banking support only, please call the dedicated line at 1.877.700.2736.

Inquiries Involving Account Information

Any inquiries requiring changes to account information will need to use our regular Member Solutions Centre number at 1.800.264.2926.


Regular Contact Methods

By Phone

Member Solutions Centre hours (Central Time):
Mon to Wed 8:30 - 5:00
Thursday & Friday 8:30 – 6:00
Saturdays 8:30 - 3:30
Telephone Banking

TOLL FREE 1-877-835-7378
LOCAL WINNIPEG 204-949-1048
In Person
Our 26-branch network covers the Winnipeg area and Southern Manitoba.
Find a Branch or ATM Branch Hours
By Email or Chat
Use the Chat function in the bottom right hand corner of our site to connect with us via chat.
To connect with us via email, please fill out the form below.
Email Us
By Mail
Our central mailing address is:
Access Credit Union
Box 1418
Winkler, MB R6W 4B4
Corporate Offices
Winnipeg:
171 Donald Street
Winnipeg, MB
R3C 1M4
Southern Manitoba:
PTH #14 Unit #2 – 23111
Stanley Business Centre
Winkler, MB
R6W 1H8
Fax: 204-325-1342
Report a Lost/Stolen Card
To report a lost debit card:
During regular business hours: 1-800-264-2926
After-hours: 1-888-277-1043

To report a lost Collabria Credit Card (24/7):
CANADA & US 1-855-341-4643
INTERNATIONAL COLLECT 1-647-252-9564
Business Banking Centre
Winnipeg:
2nd Floor, 171 Donald Street
Winnipeg MB R3C 1M4

Monday-Friday 9:00-4:30
Southern Manitoba:
295 Main St., Box 1060,
Winkler MB R6W 4B1
Fax 204-325-7347

Monday to Thursday 9:30 – 4:30
Friday 9:30 – 6:00
Business Services
Wealth Management
Winnipeg:
302-171 Donald Street
Winnipeg MB R3C 1M4


Southern Manitoba:
Credential Securities
Stanley Business Centre
Unit #2 - 23111 PTH #14
Box 1657, Winkler MB R6W 4B5
Wealth Services
Mortgage Specialists
Access Credit Union’s Mortgage Specialists will discuss your financing options at a time and place that suits you—evenings, weekends…whenever!
Laura Gallaher
Text or Call 204-999-2796
Laura.Gallaher@accesscu.ca

Kyle Nixdorf
Text or Call 204-998-1900
Kyle.Nixdorf@accesscu.ca
Mortgage Services

Contact Us Form

Looking for information or have a comment you'd like to share? Fill out the form below and we'll be in touch soon. 

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Branch Hours

We recognize that the changing COVID-19 situation requires us to proactively review the safety of our staff and members and adjust branch hours accordingly. Any closures or changes to hours will be communicated on our home page.

Southern Manitoba / Pembina Valley:


Innovation Centre
Open by appointment only
Monday to Friday 9:30 – 12:30; 1:30 – 4:30

Branches have assumed regular hours with reduced member limits and some Saturday closures:

Altona
Monday to Thursday 9:30 – 4:30
Friday 9:30 – 5:00
Closed Saturdays

Carman
Monday to Thursday 9:30 – 4:30
Friday 9:30 – 5:00

Dominion City
Monday to Thursday 9:30 – 12:30; 1:30 – 4:30
Friday 9:30 – 12:30; 1:30 – 5:00

Emerson Branch
Monday to Thursday 9:30 - 12:30; 1:30 - 4:30
Friday 9:30 - 12:30; 1:30 - 5:00

Gretna
Monday to Thursday 9:30 – 12:30; 1:30 – 4:30
Friday 9:30 – 12:30; 1:30 – 5:00

Grunthal
Monday to Thursday 9:30 – 4:30
Friday 9:30 – 5:00

Lowe Farm
Monday to Thursday 9:30 – 12:30; 1:30 – 4:30
Friday 9:30 – 12:30; 1:30 – 5:00

Manitou
Monday to Thursday 9:30 – 12:30; 1:30 – 4:30
Friday 9:30 – 12:30; 1:30 – 5:00

Miami
Monday to Thursday 9:30 – 12:30; 1:30 – 4:30
Friday 9:30 – 12:30; 1:30 – 5:00

Morden
Monday to Thursday 9:30 – 4:30
Friday 9:30 – 5:00
Closed Saturdays

Morris
Monday to Thursday 9:30 – 4:30
Friday 9:30 – 5:00

Plum Coulee
Monday to Thursday 9:30 – 4:30
Friday 9:30 – 5:00

Sanford
Monday to Thursday 9:30 – 12:30; 1:30 – 4:30
Friday 9:30 – 12:30; 1:30 – 5:00

Sprague
Monday to Thursday 9:30 – 12:30; 1:30 – 4:30
Friday 9:30 – 12:30; 1:30 – 5:00

Vita
Monday to Thursday 9:30 – 12:30; 1:30 – 4:30
Friday 9:30 – 12:30; 1:30 – 5:00

Winkler
Monday to Thursday 9:30 – 4:30
Friday 9:30 – 6:00
Closed Saturdays

Winnipeg Locations:


1200 Henderson Highway
Monday to Wednesday 9:30 – 5:00
Thursday 9:30 – 6:00
Friday 9:30 – 5:00

1450 McPhillips Street
Monday to Wednesday 9:30 – 5:00
Thursday 9:30 – 6:00
Friday 9:30 – 5:00

2800 Pembina Highway
Monday to Wednesday 9:30 – 5:00
Thursday 9:30 – 6:00
Friday 9:30 – 5:00

1250 Portage Avenue
Monday to Wednesday 9:30 – 5:00
Thursday 9:30 – 6:00
Friday 9:30 – 5:00

1536 Regent Avenue West
Monday to Wednesday 9:30 – 5:00
Thursday 9:30 - 6:00
Friday 9:30 – 5:00

515 St. Anne's Road
Monday to Wednesday 9:30 – 5:00
Thursday 9:30 – 6:00
Friday 9:30 – 5:00

3161 Portage Avenue
Monday to Wednesday 9:30 – 5:00
Thursday 9:30 – 6:00
Friday 9:30 – 5:00

171 Donald Street
Monday to Friday 9:00 – 4:30

Winnipeg Square
Monday to Friday 9:00 – 4:30

Every so often our website, digital banking, or other systems may need to go down for maintenance to make sure they're performing their best. Check the status of our main systems and any upcoming scheduled outages below.

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Online Banking
Our online banking platform has been upgraded! If you need help getting back online, check out our support centre or contact us at 1.877.700.2736.
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Mobile App
After our Digital Banking upgrade you will need to either download or update a new app.

If you use the mobile app on an Apple device you will need to update the app in order to access online banking.

If you use an Android device you will need to delete the old Access app and install the new app on the Google Play Store.

There is no mobile banking app needed for tablets. Use the website to access online banking from your tablet.

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Phone Service
We are experiencing a higher than normal volume of calls as we work to assist members with getting back online. If you have any issues logging into or accessing your services, please review the support centre for troubleshooting tips and information before contacting our Member Solutions Centre at 1.877.700.2736 for support.
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Branches
Everything is working
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ATMs
Everything is working
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Telephone Banking
Everything is working
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Payment Services
Everything is working
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Investment Services
Everything is working
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