We empower our members with the knowledge and resources they need to have control over their finances.

On this page, you'll find tools and resources covering a variety of topics with the common goal of helping you improve your confidence and independence regarding different aspects of the financial world, whether you need to brush up on your online security, calculate your earnings from compound interest, or simply download and fill out a direct deposit form. 

COVID-19 Updates

With the safety of our staff and members our priority, we continue to adjust our operations to serve our members safely and efficiently.

We strongly encourage members to bank remotely as much as possible to help reduce the spread of COVID-19.

Every day, new information becomes available about COVID-19 and its potential impact. We are adapting to support our members' needs, while keeping the safety and health of our members and employees our top priority.

Please visit this page often to stay on top of what we are doing to help protect our members and employees while meeting your needs and keeping your finances secure.

Information Directory

With all of the changes occurring as a result of this pandemic, we’ve made it easier for you to navigate them.

We've organized available information by topic below so you can find the answers and resources you need.
Please visit our Canada Emergency Business Account page for more information. 
We offer several ways to bank remotely so you can social distance and keep yourself and others safe:

Over the phone
Our Member Solutions Centre can help you with everything from setting up online banking to checking account balances to paying bills online.

Hours (Central Time):
Mon to Wed 8:30 - 5:00
Thursday & Friday 8:30 – 6:00
Saturdays 8:30 - 3:30

On a device
Visit our Personal Digital Banking or Business Digital Banking pages to learn more about convenient remote banking options.
We are here to help, and ask that any members experiencing financial difficulties during this time to please reach out.

We recognize the uniqueness of this situation and will work with you to make sure you are financially safe and sound.

Direct Deposit for Canada Revenue Agency Payments

You can now sign up for direct deposit for various CRA (Canada Revenue Agency) payments. If you're applying for the Canada Emergency Response Benefit, setting up a direct deposit now will help ensure you receive your payments sooner.

Collabria Credit Cards

Collabria continues to provide information on the relief measures and programs that they have put in place to support cardholders and members during the COVID-19 pandemic. Visit their website for details.

Protect yourself and others.

Please remember to stay home if you or someone in your household feels ill, wash your hands regularly with soap and water, keep your distance, and wear a face covering whenever you are in public.

1) Visiting our branches.

We ask that you consider in-branch service for urgent or essential services that can only be completed in person. An essential in-branch service is defined as a service that cannot be done through ATM, online/mobile banking, telephone banking, or over the phone and/or requires a signature.

Some examples of essential in-branch services include:
  • Withdrawal of cash over ATM daily limits. Cash withdrawals within daily limits should be done through the ATM.
  • Obtaining a debit card. We can issue you a debit card to register you for remote banking and for ATM access.
  • Bank drafts. There are often alternatives to the need for a bank draft, such as paying bills online and using Interac e-Transfer® to send money.
  • Safety Deposit Box access. We ask that you limit your visits to your safety deposit box as much as possible during this time.

If you are unsure if your request is deemed an essential in-branch service, please call in advance at 1.800.264.2926 to determine if you require a visit to a branch. All non-essential appointments will be managed via telephone.

2) Please do not visit us if you have cold or flu symptoms.

If you are experiencing cold or flu symptoms including fever, chills, aches and pains, sneezing, coughing, or shortness of breath, please do not visit the branch. Contact Health Links-Info Santé at 204.788.8200 or 1.888.315.9257 (toll-free) if you're experiencing symptoms of COVID-19 (the novel coronavirus).

We strongly encourage you to take advantage of online, mobile, or telephone banking to complete your day-to-day banking needs. You can also phone us for assistance at 1.800.264.2926. All branches are available via telephone to assist members.

3) Adhere to social distancing practices.

Social distancing measures are used to reduce contact between people. This limits opportunities for transmission of diseases and can reduce the spread and impact of communicable illnesses, such as COVID-19.

In the case of COVID-19, social distancing measures have been implemented for the following reasons:
  • As authorized under The Public Health Act, we must ensure the proper separation of two metres between staff and members at all times.
  • Unlike seasonal influenza, the time that a person can be infectious and transmit the virus is much longer (up to 14 days).
  • Individuals infected with COVID-19 may be able to transmit the virus before they start to show symptoms. This is why self-isolation is a necessary practice if you may have come into contact with the virus.
  • Social distancing can delay and minimize the peak in COVID-19 cases to help mitigate the impact on the health care system.
We ask that member maintain at least two meters (six feet) between staff and other members. This means maintaining at least one meter distance between yourself and our wickets/desks.

4) We've increased sanitation measures.

We have ensured that branches and departments have adequate supplies (hand sanitizer, wipes, tissues) so all employees can regularly clean their workstations and areas regularly. We have also implemented additional cleaning and sanitation services from our nightly service providers.

Practice Safe Banking

Protect your personal and financial information. We are aware of several fraudulent emails that are being circulated relating to COVID-19. Please exercise extra caution. Visit our Security page for tips and information on how to protect yourself from fraud.

Member Awareness Resources

As a financial co-operative, our members and their financial well-being represent the most important part of our business.

In order to serve our members better, we often inform them of pressing issues or concerns that may be of interest to them or have a material impact on their daily lives—whether that relates to finances, fraud, or potential criminal activity.
Below are several useful resources from Access Credit Union, our partners, or government organizations intended to help you prepare for relevant issues in our quickly evolving financial world. 

Financial Calculators

How much do you need to save? What can you afford? Our calculators can help you work out the details of your financial plan to help achieve your goals.

A key component of ongoing financial success is the ability to project future needs for costs and savings so you may plan accordingly and set a realistic budget that allows you to live the life you want and fulfill the future you deserve. Our financial calculators will help you with this. 
Please note that our calculators and budgeting tools are designed for illustrative purposes only. If you would like sound financial planning advice to help achieve your goals, please contact us to set up an appointment. 

Banking Tutorials & Resources

We put the best available digital banking technology in your hands to be where you need us to be.

Visit our Personal Digital Banking or Business Digital Banking pages for tutorials and information on our digital banking platforms.

Forms & Applications

Jumpstart your applications for various products and services.

Simply fill out one of the forms and one of our service representatives will contact you within two business days for next steps.

This website uses cookies to improve your user experience. By continuing to browse the site you are agreeing to our use of cookies.