Digital Banking

Where you need us to be—at home, on the go, right at your fingertips.

We put the best available digital banking technology in your hands to be where you need us to be. Reference this page for tutorials and information on our digital banking platforms.

Are you using the most current version of the Access Credit Union mobile app?  Learn more >>

Learn How to Use Digital Banking

To learn how to use Digital Banking, please select which type of device you are banking on:

Mobile App

Download the Access Credit Union app for iOS or Android to bank using your mobile phone. 
woman on laptop

D​esktop and Tablet

Use Access Credit Union's Online Banking platform to bank from your desktop computer or tablet. 

Frequently Asked Questions

Need help with something specific? We've compiled the most common questions about digital banking. 

How to Use Mobile App Digital Banking

Learn how to use digital banking by topic on our mobile app.

Getting Started

Learn how to log in for the first time and customize your digital banking app experience.

Transactions

Learn how to send and schedule transfers, bill payments, and Interac e-Transfers®, as well as view and manage transactions, set favourites, deposit cheques, and view eStatements.

Settings & Security

Learn how to reset your password, retrieve your username, and set up alerts for digital banking. 




Getting Started on the Mobile App

Logging in to the new digital banking for the first time.


  1. Log in to your account via MOBILE BANKING APP:

    iOS (Apple devices):

    The Apple app will need to be updated manually if you do not have automatic updates set up.

    If you do have automatic updates set up and this isn't working for you, please delete the app and re-download. You can find the app by searching "Access CU" in the app store or by using this direct link.

    Android

    The mobile app is available in Google Play at this direct link.

    TIPS:

    Ensure you select the Access Credit Union app with our logo mark: access logo mark

    Please help other members find the app by rating/recommending it to earn more visibility in search rankings. 

  2. Sign in using your current login credentials (that’s the 16 or 19 digits on your debit card and your password).

  3. Choose a unique username* (max. 34 characters). 

    IMPORTANT: Please note that once you’ve selected a username, it cannot be changed. Be sure to verify that your username is appearing correctly before continuing. 

    • The guidelines for your unique username are:
      • minimum 5 characters
      • maximum 34 characters
      • cannot be your debit card number
      • cannot be your email address
      • can use uppercase letters, lowercase letters, numbers, and/or the underscore and period (_ .) special characters

        *If there is another member in our system with the same username, it will be rejected and you’ll have to select a new one.

  4. Choose a unique password using the following criteria:
    • Alphanumeric
    • Minimum 10 characters
    • Maximum 35 characters
    • 1 uppercase letter
    • 1 lowercase letter
    • 1 number
    • 1 symbol (this is not displayed on the password indicator but is allowed)
      • dash -
      • underscore _
      • period .
      • at symbol @

  5. Enter your mobile phone number or email address.

  6. In some cases, members may be asked to verify their date of birth. To complete the field, please enter your contact information in this format: mm-dd-yyyy.

  7. You will receive a verification code on your mobile phone or email. Sometimes it can take a few minutes for the code to show up in your email.

  8. If you don’t receive your verification code, please check your junk mail folder. If still not received within 10 minutes, please resend the code. If a second verification code is requested, enter the second code you receive - if you have 2 verification codes the latest one you received is the one that must be entered.  If the code is still not received, please contact us.

  9. Enter that code on the pop-up screen when you receive it.

  10. If the contact information you enter does not match what we have on file, you will not be able to receive your verification code.

  11. If everything is correct, click “Create user profile” to finish up.

And you’re all set! The next time you come back, simply use your new username and password to sign in.

Customize your app experience by adding a personalized Profile Picture.


1. Login to the app

2. Open the hamburger menu (≡) from the top left corner, then select Settings.

3. Tap Profile Details.

4. Tap the camera icon to add photo.

5. Select the picture you would like to use and tap Add.

6. Tap Save.

7. The profile picture is added!

Looking for other ways to customize your app? Check out Settings & Security.




Mobile App Transactions

Deposit a cheque


Mobile cheque deposit is available via mobile app only.

  1. Tap the hamburger menu icon () in the top left corner of the screen to reveal the side menu.

  2. Select Mobile Deposit from the app side menu.

  3. On the Mobile Deposit page, Select an Account and enter the Amount on your cheque.

  4. Under Cheque Images, select Front of cheque. When prompted "Access Credit Union" would like to access the camera, tap OK.

  5. The camera will automatically capture the image of your cheque. If it does not, please take a picture of your cheque manually.

  6. Repeat the process for the Back of cheque image.

  7. Tap the Continue button.

  8. If your details are correct, tap the Confirm button.

  9. You will be shown a summary of your deposit transaction details. Tap the Finish button to complete.

Transfer to a member


  1. Tap the hamburger menu icon () in the top left corner of the screen to reveal the side menu.

  2. Select Transfers from the app side menu then Transfer funds.

  3. Select the account that you would like to transfer from.

    Click the radio button beside Another CU member.

    Fill out the member account number.

    Enter the Amount.

  4. Tap the radio button beside the type of transaction that you would like.

    Optional:
    Enter a message for recipient (ie. Lunch money, rent…).

    Tap Continue.

  5. Confirm transfer details and tap Continue.

  6. This type of transaction requires an Authentication code sent to your email or mobile phone number, enter the code you received and tap Continue.

  7. Transfer successfully completed.

Send an immediate transfer


  1. Tap the hamburger menu icon () in the top left corner of the screen to reveal the side menu.

  2. Select Transfers, then Transfer funds.

  3. On the “Transfer from”, select which account you would like the funds to come out.

    Under “Transfer to”, click on “My account”, and select which account you would like the funds be transferred to.

    Enter the transfer amount, and select Immediate as the Transfer type, then hit Continue at the bottom of the screen.

  4. The transfer details will be displayed for you to confirm. Once okay, hit Continue.

  5. A confirmation that the transfer has successfully been completed will be displayed.



Schedule a transfer


  1. Tap the hamburger menu icon () in the top left corner of the screen to reveal the side menu.

  2. Select Transfers, then Transfer funds.

  3. On the “Transfer from”, select which account you would like the funds to come out.

    Under “Transfer to”, click on “My account”, and select which account you would like the funds be transferred to.

    Enter the transfer amount, and select Scheduled or Recurring as the Transfer type.

  4. Select the Transfer date and add a memo (if desired). If you selected Recurring, enter the Start date, select the Frequency, and select the end date, and add a memo (if desired). Then hit Continue at the bottom of the screen.

  5. The transfer details will be displayed for you to confirm. Once okay, hit Continue.

  6. A confirmation that the transfer has successfully been completed will be displayed.
Easily set a favourite transaction to use again.

To set up a Favourite Transaction:


  1. Immediately after completing a transaction that you would like to add to your favourites (ex. transfer from Chequing to Savings), select the Add favourite icon.

  2. Tap the Enter favourite name box, and enter a name for your transaction.

  3. Select the Confirm button to complete adding the transaction to your favourites.


To view current Favourite Transactions:



  1. Tap the hamburger menu icon () in the top left corner of the screen to reveal the side menu.

  2. Select Accounts from the app side menu.

  3. Navigate to Favourite transactions.

  4. Tap on the favourite transaction you would like to use.

  5. Tap on the Use icon to select it.

  6. Make any required changes and select Continue.

  7. Confirm your transaction details and tap Continue.

  8. The transaction is completed.

Add a Bill Payee


  1. Tap the hamburger menu icon () in the top left corner of the screen to reveal the side menu.

  2. Select Payment from the app side menu, then Manage payees.

  3. Select the plus (+) button on the top right corner of the screen.

  4. To search for a payee, type in a keyword (for example: Mastercard or Bell MTS) and you will receive payee options.

  5. Select the correct Payee and enter the payee account number and tap Continue.

  6. Confirm your Payee details and tap Continue.

  7. This transaction requires Authentication, a code will be sent to your email or mobile number. Enter in the code you received and tap Continue.

    Send or schedule a bill payment


    1. Tap the hamburger menu icon () in the top left corner of the screen to reveal the side menu.

    2. Select Payments then Pay bills from the side menu.

    3. Under Pay from choose the account you want the money to come from then tap Add Payment.

    4. Tap Pay to and select a recipient, enter the Amount, select the date of payment by using the calendar icon.

    5. If you want to pay the bill on the current date, select today’s date on the calendar, or else select a different date to schedule a payment. 

    6. Select Add payment.

    7. If you wish to add another payment, you can do so before tapping continue to pay multiple bills at once.

    8. Once all bill payments have been added, tap Continue and confirm the payment.



    Set up a recurring bill payment


    1. Tap the hamburger menu icon () in the top left corner of the screen to reveal the side menu.

    2. Select Transfers & Payments on the app side menu and tap Pay bills.

    3. Tap Recurring payments at the top. Default account will be selected, ensure you select the correct Pay from account you want the money to come from. 

    4. Select a Payee Name by using the Pay to dropdown box, then enter the Amount.

    5. Select Frequency of payment, then choose the start date and end date by using the calendar icon. Tap Continue.

    6. Confirm your payment details and tap Continue.

    7. Payment successfully scheduled.


    Add Interac e-Transfer® contact


    1. Tap the hamburger menu icon () in the top left corner of the screen to reveal the side menu.

    2. Tap Interac e-Transfer® from the sidebar app menu. From the expanded Interac e-Transfer® menu, tap Manage contacts.

    3. From the Manage Contacts, tap the + sign in the top right corner of the screen to add a new contact.

    4. Add contact from your phone contacts by tapping the + icon in the top right corner, then search and select your desired contact and tap Continue.

    5.  Enter your Contact details and how you would like to notify your contact.

    6. Enter your Security details. Security questions are set for each contact and used for every Interac e-Transfer®. Ensure that the answer is communicated to the contact separately.

    7. Tap the Continue button then confirm your contact details and tap the next Continue button.

      You will receive an authentication code via your notification method (text message, email) in order to add your new contact.

    8. Enter your verification code and tap Continue to see the confirmation message that you contact was successfully added.

    Send Interac e-Transfer®


    1. Tap the hamburger menu icon () in the top left corner of the screen to reveal the side menu.

    2. Select Interac e-Transfer from the app side menu. Select send money from the dropdown menu.

    3. Select the account that you would like to transfer from.

      If you don’t choose the account, your default account will be used.

      Select the contact you would like to send to.

      If your contact/recipient has signed up for
      Interac Autodeposit, you will need to acknowledge that a security question is not required for the recipient to accept the funds by checking the box.

      Add the amount you want to send.

      Optional:
      Enter a message for recipient (ie. Lunch money, rent…).

      Tap Continue to confirm transfer details.

    4. If your details are correct, tap the Continue button to complete.

      Your e-Transfer has successfully sent.

    Accept an Interac e-Transfer®


    You can receive Interac e-Transfer notification via text message, email, or both.

    1. Click the money transfer link/e-Transfer link received on either text or email.

    2. Select Manitoba for Province, and select Access Credit Union under the Credit Union dropdown.

    3. Click Deposit.

    4. You will see 2 options, you can either select “Open in app” or “Open in mobile website”.

    5. When “Open in app” has been selected, it will bring you to the login screen for the Access CU app, then enter your password.

    6. Once logged in, you will be prompted to enter the answer to the security question.

    7. Click Accept.

    8. Deposit the e-Transfer to the desired deposit account.

    9. Click Continue.

    10. You can select Navigate to at the bottom of the screen, and click My Access.

    11. You will see under activity that the e-Transfer had been accepted.

    Cancel an Interac e-Transfer®


    1. Tap the hamburger menu icon () in the top left corner of the screen to reveal the side menu.

    2. Select Interac e-Transfer from the app side menu. Select history from the dropdown menu.

    3. Select Pending transactions. Tap on the e-Transfer that you would like to cancel.

    4. When the details of the transfer come up, select Cancel on the bottom right corner.

    5. Tap on Continue to confirm the cancelled transaction details. On the next screen, tap Continue to finalize the cancelled transaction.

    Set up Interac Autodeposit


    With Autodeposit, money you receive via Interac e-Transfer® can be automatically deposited into your account without the need to respond to a security question.

    You can add up to five email addresses for Autodeposit. Each email can be used for a single account.

    To set up Autodeposit:

    1. Tap the hamburger menu icon () in the top left corner of the screen to reveal the side menu.

    2. Tap Interac e-Transfer® from the sidebar app menu. From the expanded Interac e-Transfer® menu, tap Autodeposit settings.

    3. Click or tap the Add Autodeposit button.

    4. From the Register with dropdown, select whether you would like to use your Mobile number or Email address for Autodeposit.

      Important: Double-check to ensure you entered your email or mobile number correctly.

    5. Select an account you would like your received e-Transfers to deposit into automatically with the associated mobile number or email address above.

    6. Check the box to acknowledge the Autodeposit terms and click the Continue button to confirm your details, and then click Continue again.

    7. You will then prompted to enter a one-time password for dual authentication. This will be sent to the mobile number or email you have associated with your account. Enter the code you receive and click Continue to complete the set up.

    8. You will also receive a message from Interac via your designated Autodeposit number or email to verify your registration for the service. Tap Confirm in the email to verify.

      Going forward, e-Transfers to your designated mobile number or email address will be deposited automatically into your selected account without the need to accept or answer a security question.

      View eStatements


      1. Tap the hamburger menu icon () in the top left corner of the screen to reveal the side menu.

      2. Select Accounts from the app side menu. Under the Accounts category, select View eStatements.

      3. Select the account you would like to view eStatements for at the top of the screen. (Note: some accounts may be consolidated into one eStatement.)

      4. Click the dropdown beside the year you would like to review. Click the month you would like to review the eStatement for to open the document.

      5. You will be shown the eStatement for the specified month. Once finished, you can Save the document if needed.




      Mobile App Settings & Security

      Set up alerts


      1. Tap the hamburger menu icon () in the top left corner of the screen to reveal the side menu.

      2. Select Alerts from the app side menu.



      Account alerts


      Account alerts allow you to monitor specific accounts so you can track activities like withdrawals, your account balance, insufficient funds and failed transactions.

      1. Select Account from the dropdown menu.

      2. Under the Select an account heading, select the specific account you would like to set up to receive alerts.

      3. Select the Transaction Type(s) you would like to set up the alert for (ex. each time a Withdrawal is made).

      4. Select the method(s) with which you would like to receive alerts. (Note: Ensure your contact information on your profile is up to date, as the alert will be sent to that specific method of alert.)

      5. Complete the specific requirements that will initiate an alert to be sent. (ex. each time a withdrawal exceeds $2,000.)

      6. Tap the Save button to complete the Account alert set up.



      Security alerts


      Security alerts will inform you of any changes to your profile including a password change or a login attempt.

      1. Select Security from the dropdown menu.

      2. Select the specific category for which you would like to set up a security alert.

      3. Select the method(s) with which you would like to receive alerts. (Note: Ensure your contact information on your profile is up to date, as the alert will be sent to that specific method of alert.)

      4. Tap the Save button to complete the Security alert set up.



      Reset your Password


      1. Tap Sign in.

      2. Select Forgot password.

      3. Enter your Username.

      4. Enter your mobile number used in enrollment for you to receive the code.

      5. Click Continue.

      6. Check your phone for the one-time code.

      7. Enter the code.

      8. Enter the new password.

      9. Re-enter the new password.

      10. Tap Confirm.

      How to Use Digital Banking on Desktop and Tablet

      Learn how to use online banking by topic on desktop or tablet.

      Getting Started

      Learn how to log in for the first time and customize your digital banking app experience.

      Transactions

      Learn how to send and schedule transfers, bill payments, and Interac e-Transfers®, as well as view and manage transactions, set favourites, and view eStatements.

      Settings & Security

      Learn how to reset your password, retrieve your username, and set up alerts for digital banking.




      Getting Started

      Logging in to the new digital banking for the first time.


      1. Log in to your account via ONLINE BANKING (DESKTOP OR TABLET):

        Via accesscu.ca > click Sign In in the top right hand corner

      2. Sign in using your current login credentials (that’s the 16 or 19 digits on your debit card and your password).

      3. Choose a unique username* (max. 34 characters). 

        IMPORTANT: Please note that once you’ve selected a username, it cannot be changed. Be sure to verify that your username is appearing correctly before continuing. 

        • The guidelines for your unique username are:

          • minimum 5 characters
          • maximum 34 characters
          • cannot be your debit card number
          • cannot be your email address
          • can use uppercase letters, lowercase letters, numbers, and/or the underscore and period (_ .) special characters

            *If there is another member in our system with the same username, it will be rejected and you’ll have to select a new one.

      4. Choose a unique password using the following criteria:

        • Alphanumeric
        • Minimum 10 characters
        • Maximum 35 characters
        • 1 uppercase letter
        • 1 lowercase letter
        • 1 number
        • 1 symbol (this is not displayed on the password indicator but is allowed)

          • dash -
          • underscore _
          • period .
          • at symbol @

      5. Enter your mobile phone number or email address.

      6. In some cases, members may be asked to verify their date of birth. To complete the field, please enter your contact information in this format: mm-dd-yyyy.

      7. You will receive a verification code on your mobile phone or email. Sometimes it can take a few minutes for the code to show up in your email.

      8. If you don’t receive your verification code, please check your junk mail folder. If still not received within 10 minutes, please resend the code. If a second verification code is requested, enter the second code you receive - if you have 2 verification codes the latest one you received is the one that must be entered.  If the code is still not received, please contact us.

      9. Enter that code on the pop-up screen when you receive it.

      10. If the contact information you enter does not match what we have on file, you will not be able to receive your verification code.

      11. If everything is correct, click “Create user profile” to finish up.

      And you’re all set! The next time you come back, simply use your new username and password to sign in.
      Customize your app experience by adding a personalized Profile Picture and Background image. To add a profile picture:

      1. Login to the online banking. 

      2. Open the hamburger menu (≡) from the top left corner, then select Settings.

      3. Tap Profile Details.

      4. Tap the camera icon to add photo.

      5. Select the picture you would like to use and tap Add.

      6. Tap Save.

      7. The profile picture is added!

      Looking for other ways to customize your app? Check out Settings & Security.




      Transactions

      Transfer to a member


      1. From the "My Access" page, click on Transfers & Payments dropdown menu, then Transfer funds under Transfers.

      2. Under “Transfer from”, select which account you would like the funds to come out of.

      3. Under “Transfer to” select “Another Access CU member”.

        Type in the member account number

      4. Under “Transfer details”, enter the transfer amount.

        Select whether this transfer is to be done immediately, scheduled for another time, or set to recurring

      5. Optional: Enter a message for recipient

      6. Click Continue

      7. Confirm transfer details and click Continue

      8. This type of transaction requires an Authentication code sent to your email or mobile phone number. Enter the code you received and click continue.

      9. Transfer successfully completed.

      Send an immediate transfer


      1. From the "My Access" page, click on Transfers & Payments dropdown menu, then Transfer funds under Transfers.

      2. Under “Transfer from”, select which account you would like the funds to come out.

        Under “Transfer to”, click on “My account”, and select which account you would like the funds be transferred to.

        Enter the transfer amount, and select Immediate as the “Transfer type”, then hit Continue at the bottom of the screen.

      3. The transfer details will be displayed for you to confirm details, then hit Continue.

      4. A confirmation that the transfer has been successfully completed will be displayed.



      Schedule a transfer


      1. From the "My Access" page, click on Transfers & Payments dropdown menu, then Transfer funds under Transfers.

      2. On the “Transfer from”, select which account you would like the funds to come out.

        Under the “Transfer to”, click on “My account”, and select which account you would like the funds be transferred to.

        Enter the transfer amount, and select Schedule as the “Transfer type”, then choose the Transfer date you would like the transfer to be processed

      3. Click Continue at the bottom of the screen.

      4. The transfer details will be displayed for you to confirm details, then hit Continue.

      5. A confirmation that the transfer has been successfully completed will be displayed.

      Set Up Favourite Transactions


      Through online banking, or with our mobile app, you can easily set a favourite transaction to use again.

      To set up a Favourite Transaction:


      1. Immediately after completing a transaction that you would like to add to your favourites (ex. transfer from Chequing to Savings), select the Add favourite icon.

      2. Click the Enter favourite name box, and enter a name for your transaction.

      3. Select the Add to favourites button to complete adding the transaction to your favourites.



      To view and use current Favourite Transactions:


      1. To access your favourite transactions hover over the Accounts tab, select Favourite transactions under Accounts.

      2. If you wish to use a favourite transaction select the Use icon.

      3. Make any changes you require and select Continue at the bottom of the screen.

      4. Confirm the details and select Continue.

      5. The transaction is complete.

      Add a payee


      1. Select Transfers & Payments at the top of the page and click Manage Payees under Payments to add in a payee.

      2. Select Add payee at the top of the page.

      3. To search for a payee, type in a keyword (for example: Mastercard or Bell MTS) and you will receive payee options.

      4. Select the correct Payee and enter the payee account number and click Continue.

      5. Confirm your Payee details and click Continue.

      6. This transaction requires Authentication, a code will be sent to your email or mobile number. Enter in the code you received and click Continue.


      Send or schedule a bill payment


      1. From the "My Access" page select Transfers & Payments on the top of the page.

      2. Click on Pay bills under "Payments"

      3. Select which account you would like to pay from.

      4. To the right of the Payee, enter the Amount and Select Payment Date.

      5. To pay a bill on the current date, select today’s date on the calendar.

      6. Tap Continue on the bottom right side of the page.

      7. Confirm Payment Details and tap Continue on the bottom right side of the page.

      8. Payment Successfully Completed.



      Set up a recurring bill payment


      1. From the "My Access" page select Transfers & Payments on the top of the page.

      2. Click on Pay bills under "Payments"

      3. Select which account you would like to pay from.

      4. Choose the "Schedule recurring payments" icon.

        Under Pay to select the payee.

        Enter the payment amount.

        Select a payment frequency.

        Select a start date and an end date.

      5. Tap Continue on the bottom right side of the page.

      6. Confirm Payment Details and tap Continue on the bottom right side of the page.

      7. Payment Successfully Completed.

      Add Interac e-Transfer® contact


      1. From the "My Access" page select the Transfers & Payments dropdown menu.

      2. Select Manage contacts under Interac e-Transfer®.

      3. Click on "Add contact".

      4. Enter the contact's Name, E-Mail and/or Mobile phone number, then select the Notification method that your contact will receive e-Transfer notifications from.

      5. Enter a security question.

        Enter the answer to the security question.

        Note: this should be communicated to the contact separately.

        Re-enter the answer.

        Click Continue.

      6. Confirm the contact details and click Continue.

      7. Contact successfully added.

      Send Interac e-Transfer®


      1. From the "My Access" page select the Transfers & Payments dropdown menu.

      2. Select Send Money under Interac e-Transfer®.

      3. Select the account that you would like to transfer from.

        If you don’t choose the account, your default account will be used.

        Select the contact you would like to send to.

        If your contact/recipient has signed up for
        Interac Autodeposit, you will need to acknowledge that a security question is not required for the recipient to accept the funds by checking the box.

        Add the amount you want to send.

        Optional:
        Enter a message for recipient (ie. Lunch money, rent…).

        Click Continue to confirm transfer details.

      4. If your details are correct, click the Continue button to complete.

      Accept an Interac e-Transfer®


      You can receive Interac e-Transfer notification via text message, email, or both.

      1. Click the money transfer link/e-Transfer link received on either text or email.

      2. Select Manitoba for Province, and select Access Credit Union under the Credit Union dropdown.

      3. Click Deposit.

      4. You will see 2 options, you can either select “Open in app” or “Open in mobile website”.

      5. When “Open in mobile website” has been selected, it will bring you to the login screen for online banking, then login.

      6. Once logged in, you will be prompted to enter the answer to the security question.

      7. Click Accept.

      8. Deposit the e-transfer to the desired deposit account.

      9. Click Continue.

      Cancel an Interac e-Transfer®


      1. From the "My Access" page select the Transfers & Payments dropdown menu.

      2. Click on History under Interac e-Transfer®.

      3. Click on the Cancel Icon beside the e-Transfer you would like to cancel.

      4. Select Continue.

      5. Confirm details and click Continue.


      Set up Interac Autodeposit


      With Autodeposit, money you receive via Interac e-Transfer® can be automatically deposited into your account without the need to respond to a security question.

      You can add up to five email addresses for Autodeposit. Each email can be used for a single account.

      To set up Autodeposit:

      1. From your Access Credit Union online banking, select Autodeposit settings under the Interac e-Transfer® section of the Transfers & Payments menu.

      2. Click or tap the Add Autodeposit button.

      3. From the Register with dropdown, select whether you would like to use your Mobile number or Email address for Autodeposit. 

        Important: Double-check to ensure you entered your email or mobile number correctly.

      4. Select and account you would like your received e-Transfers to deposit into automatically with the associated mobile number or email address above.

      5. Check the box to acknowledge the Autodeposit terms and click the Continue button to confirm your details, and then click Continue again.

      6. You will then prompted to enter a one-time password for dual authentication. This will be sent to the mobile number or email you have associated with your account. Enter the code you receive and click Continue to complete the set up.

      7. You will also receive a message from Interac via your designated Autodeposit number or email to verify your registration for the service.

      8. Going forward, e-Transfers to your designated mobile number or email address will be deposited automatically into your selected account without the need to accept or answer a security question.

      View and export transactions


      1. Under the Accounts category, select View Transactions.

      2. Select the account you would like to review transactions for, at the top of your screen.

      3. To customize the transaction list to a specific range of dates and/or transaction types, click the Filter icon.

      4. Once the Date Range and Transaction Types have been entered, select the Filter option to display the filtered transactions.

      5. Select the “<” or “>” icons to go back and forth between pages.

      6. To print the transactions list, select the Print icon at the bottom of the page.

      7. To export the transactions to another format, select the Export icon at the bottom of the page.

      8. Select the format that you would like to export it to, and click the Export button to complete:

        • CSV
        • Microsoft Money
        • PDF
        • Quickbooks
        • Quicken
        • Sage 50
        • Xero



      View, save, and print eStatements


      1. Under the Accounts category, select View eStatements.

      2. Select the account you would like to view eStatements for at the top of the screen. (Note: accounts may be consolidated into one eStatement.)

      3. Click the dropdown beside the year you would like to review. Click the month you would like to review the eStatement for, to open the document.

      4. You will be shown the eStatement for the specified month. Once finished, you can Save or Print the document if needed.




      Settings & Security

      Reset Password


      1. Click Sign in.

      2. Select Forgot Password.

      3. Enter your username.

      4. Enter your mobile number used in enrollment for you to receive the code.

      5. Click continue.

      6. Check your phone for the one-time code.

      7. Enter the code.

      8. Enter the new password.

      9. Re-enter the new password.

      10. Click Confirm.

      Retrieve Username


      1. Select Forgot username or password? from the login screen.

      2. Click Recover username from the dropdown.

      3. Tap the Select identification method dropdown menu to select the method (email or SMS) you would like to receive your one-time password.

      4. Enter your email or SMS mobile number that you have on file, and select Continue to receive the one time password.

      5. You will be required to enter a one-time security code, as well as your current password, to proceed.

      6. Once complete, your username will be sent to your provided contact.

      Set up alerts

      Account alerts


      Account alerts allow you to monitor specific accounts so you can track activities like withdrawals, your account balance, insufficient funds and failed transactions.

      1. From the "My Access" dropdown menu select Account under Alerts.

      2. Under the Select an account heading, select the specific account you would like to set up to receive alerts.

      3. Find the Transaction Type(s) you would like to set up the alert for (ex. each time a Withdrawal is made).

      4. Select the method(s) with which you would like to receive alerts. (Note: Ensure your contact information on your profile is up to date, as the alert will be sent to that specific method of alert.)

      5. Complete the specific requirements that will initiate an alert to be sent. (ex. each time a withdrawal exceeds $2,000.)

      6. Tap the Save button to complete the Account alert set up.



      Security alerts


      Security alerts will inform you of any changes to your profile including a password change or a login attempt.

      1. From the "My Access" dropdown menu select Security under Alerts.

      2. Find the specific category for which you would like to set up a security alert.

      3. Select the method(s) with which you would like to receive alerts. (Note: Ensure your contact information on your profile is up to date, as the alert will be sent to that specific method of alert.)

      4. Tap the Save button to complete the Security alert set up.

      Frequently Asked Questions

      We've compiled the most common questions about Personal Digital Banking below.
      Don't see your question answered? Contact us and we'll help you out!

      If you’re having trouble logging in, the most likely reason is that you haven’t logged in to online banking or the mobile app for quite some time. For your security and protection, we deactivate accounts that are not being used. To regain access, call us at 1.800.264.2926.
      Two-factor authentication is an electronic security function in which a user is granted access to a feature or transaction only after successfully providing two distinct forms of identification. Once you use your password to log in to online banking or the mobile app, we use authentication codes as an added layer of security for key transactions. These codes are sent to your email or mobile phone and must be input into the platform when prompted.
      First, check your spam or junk folder. If you don’t find it, wait for 10 minutes before you click "Resend the Code" on your confirmation screen to try again. If you end up receiving 2 codes, use the latest one that was sent to you. 
      You can sign in using your debit card number in place of your username or retrieve your username following the steps below:
      1. Click on the 'Forgot Username' below the username field.
      2. Enter mobile or email address, click Confirm.
      3. This action requires an authentication code which will be sent to your mobile or email that you entered in Step 2.
      4. Check for code and enter in pop up screen. Confirm.
      5. Click Continue.
      6. Enter password and Continue.
      7. Username is sent to either mobile or email as indicated in step 2.
      8. If you have multiple logins (such as business and personal), you may need to select which username you forgot. All usernames associated with your contact information will be sent.
      9. Continue to login.
      No, once you’ve chosen a username, you won’t be able to change it.
      In online banking go to Settings, click Password and follow the instructions.

      In the mobile app, navigate to the menu, select Settings then tap Password and follow the instructions.

      You must have a valid mobile phone number or email address on file to complete this action.
      Yes, you will need to either download or update a new app.

      iOS Users
      If you use the mobile app on an Apple device you will need to update the app in order to access online banking starting June 17th. The app will need to be updated manually if you do not have automatic updates set up. If you do have automatic updates set up and this isn't working for you, please delete the app and re-download. You can find the app by searching "Access CU" in the app store or by using this direct link.

      Android Users
      If you use an Android device you will need to install the new app on the Google Play Store. Search for “Access CU” or by using this direct link.

      There is no mobile banking app needed for tablets. Starting June 17th please use the website to access online banking from your tablet.
      Please note, the mobile app is currently not available for smart watches, iPads, or tablets. However, you can access online banking through your device’s browser.
      Yes, you will be able to continue to use your mobile app to deposit cheques remotely. Today, you select Deposit Anywhere™, but in the new platform, you’ll choose Mobile Deposit to deposit a cheque remotely.
      If you would like to get started with digital banking, simply call our Member Solutions Centre at 1.800.264.2926 or visit one of our branches to get you set up.
      After you're set up, visit the "Getting Started" tutorial for mobile app or desktop/tablet to guide you through the next steps.
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