Logging in to the new digital banking for the first time.

Update or install the MOBILE BANKING APP:

iOS (Apple devices):

If you currently have the app please ensure it is updated.

If you don't have the app installed you can find it by searching "Access CU" in the app store or by using this direct link.

Android

The mobile app is available in Google Play at this direct link.

TIPS:
Ensure you select the Access Credit Union app with our logo mark: 

Please help other members find the app by rating/recommending it to earn more visibility in search rankings. 

1. Sign in using your 16 or 19 digit number on the front of your debit card.
   
   Tap Continue.
   
   
   
   
2. To verify your identity, tap the calendar to select your date of birth.
   
   
   
   
3. Use the arrows on the calendar to move through and select your date of birth by tapping on it and tapping OK.
   
   
   
   
4. Enter your mobile phone number we have on file for you. Tap Confirm.
   
   
   
   
5. Enter the code that was sent to your mobile phone. Tap Confirm.
   Optional: Repeat steps 4 and 5 with your email address we have on file for you.
   
   
   
   
6. Hit Continue.
   
   
   
   
7. Set up your username.
   
   IMPORTANT: Please note that once you’ve selected a username, it cannot be changed. Be sure to verify that your username is appearing correctly before continuing. 
   
   
   • The guidelines for your unique username are:
     • minimum 5 characters
     • maximum 34 characters
     • cannot be your debit card number
     • cannot be your email address
     • can use uppercase letters, lowercase letters, numbers, and/or the underscore and period (_ .) special characters
       
       *If there is another member in our system with the same username, it will be rejected and you’ll have to select a new one.
       
       
       
       
8. Choose a unique password using the following criteria:
   
   • Alphanumeric
     
   • Minimum 10 characters
     
   • Maximum 35 characters
     
   • 1 uppercase letter
     
   • 1 lowercase letter
     
   • 1 number
   • 1 symbol (this is not displayed on the password indicator but is allowed)
     
     • dash -
     • underscore _
     • period .
     • at symbol @
       
       
       
       
       
       Tap the checkbox "I have read and accept the Direct Service Agreement"
       
       Tap Continue.
       
       
     • 

       
       
9. Confirm your details and tap Create user profile.
   
   
   
   
10. Tap Proceed to Sign In.
    
    Sign in using your newly created Username and Password.
    
    
    

Customize your app experience by adding a personalized Profile Picture.

1. Login to the app and tap the hamburger menu at the top left.
   
   
   
   
2. Select Settings, then Profile Details.
   
   
   
   
3. Tap the camera icon to take a photo, or the image icon to add a photo from your device's gallery.
   
   You can do this for your profile picture and your background picture.
   
   
   
   
4. Select the picture you would like to use and tap Add.
   
   For background pictures make sure to adjust the framing.
   
   Tap Save.
   
   
   
   
5. The picture is added!

Deposit a cheque

1. Tap the hamburger menu icon (☰) in the top left corner of the screen to reveal the side menu.
   
   
   
   
2. Select Mobile Deposit from the app side menu.
   
   
   
   
3. On the Mobile Deposit page, Select an Account and enter the Amount on your cheque.
   
   
   
   
4. Under Cheque Images, select Front of cheque. When prompted "Access Credit Union" would like to access the camera, tap OK.
   
   
   
   
5. The camera will automatically open, please take a picture of your cheque manually.
   
   
   
   
6. Repeat the process for the Back of cheque image.
   
   
   
   
7. Tap the Continue button.
   
   
   
   
8. You will be shown a summary of your deposit transaction details. If your details are correct, tap the Continue button.
   
   
   
   
9. Transaction completed.
   
   
   

Transfer to a member

1. Tap the hamburger menu icon (☰) in the top left corner of the screen to reveal the side menu.
   
   
   
   
2. Select Transfers from the app side menu then Transfer funds.
   
   
   
   
3. Select the account that you would like to transfer from.
   
   Click the radio button beside Another Access member.
   
   Fill out the member account number.
   
   Enter the Amount.
   
   
   
   
4. Tap the radio button beside the type of transaction that you would like.
   
   Optional: Enter a message for recipient (ie. Lunch money, rent…).
   
   Tap Continue.
   
   
   
   
5. Confirm transfer details and tap Continue.
   
   
   
   
6. This type of transaction requires an Authentication code sent to your email or mobile phone number, enter the code you received and tap Continue.
   
   
   
   
7. Transfer successfully completed.
   
   
   

Send an immediate transfer

1. Tap the hamburger menu icon (☰) in the top left corner of the screen to reveal the side menu.
   
   
   
   
2. Select Transfers, then Transfer funds.
   
   
   
   
3. On the “Transfer from”, select which account you would like the funds to come out.
   
   Under “Transfer to”, click on “My account”, and select which account you would like the funds be transferred to.
   
   Enter the transfer amount, and select Immediate as the Transfer type, then hit Continue at the bottom of the screen.
   
   
   
   
4. The transfer details will be displayed for you to confirm. Once okay, hit Continue.
   
   
   
   
5. A confirmation that the transfer has successfully been completed will be displayed.

Schedule a transfer

1. Tap the hamburger menu icon (☰) in the top left corner of the screen to reveal the side menu.
   
   
   
   
2. Select Transfers, then Transfer funds.
   
   
   
   
3. On the “Transfer from”, select which account you would like the funds to come out.
   
   Under “Transfer to”, click on “My account”, and select which account you would like the funds be transferred to.
   
   Enter the transfer amount, and select Scheduled or Recurring as the Transfer type.
   
   
   
   
4. Select the Transfer date and add a memo (if desired). If you selected Recurring, enter the Start date, select the Frequency, and select the end date, and add a memo (if desired). Then hit Continue at the bottom of the screen.
   
   
   
   
5. The transfer details will be displayed for you to confirm. Once okay, hit Continue.
   
   
   
   
6. A confirmation that the transfer has successfully been completed will be displayed.
   
   
   

To set up a Favourite Transaction:

1. Immediately after completing a transaction that you would like to add to your favourites (ex. transfer from Chequing to Savings), select the Add favourite icon.
   
   
   
   
2. Tap the Enter favourite name box, and enter a name for your transaction.
   
   
   
   
3. Select the Confirm button to complete adding the transaction to your favourites.
   
   
   
   

To view and use current Favourite Transactions:

Add Interac e-Transfer® contact

1. Tap the hamburger menu icon (☰) in the top left corner of the screen to reveal the side menu.
   
   
   
   
2. Tap Interac e-Transfer® from the sidebar app menu. From the expanded Interac e-Transfer® menu, tap Manage contacts.
   
   
   
   
3. From the Manage Contacts, tap the + sign in the top right corner of the screen to add a new contact.
   
   
   
   
4. Add contact from your phone contacts by tapping the + icon in the top right corner, then search and select your desired contact and tap Continue. Or, enter your Contact details and how you would like to notify your contact.
   
   
   
   
5. Enter your Security details. Security questions are set for each contact and used for every Interac e-Transfer®. Ensure that the answer is communicated to the contact separately.
   
   
   
   
6. Tap the Continue button then confirm your contact details and tap the next Continue button.
   
   You will receive an authentication code via your notification method (text message, email) in order to add your new contact.
   
   
   
   
7. Enter your verification code and tap Continue to see the confirmation message that you contact was successfully added.
   
   
   

Send Interac e-Transfer®

1. Tap the hamburger menu icon (☰) in the top left corner of the screen to reveal the side menu.
   
   
   
   
2. Select Interac e-Transfer from the app side menu. Select send money from the dropdown menu.
   
   
   
   
3. Select the account that you would like to transfer from.
   
   If you don’t choose the account, your default account will be used.
   
   Select the contact you would like to send to.
   
   If your contact/recipient has signed up for Interac Autodeposit, you will need to acknowledge that a security question is not required for the recipient to accept the funds by checking the box.
   
   Add the amount you want to send.
   
   Optional: Enter a message for recipient (ie. Lunch money, rent…).
   
   Tap Continue to confirm transfer details.
   
   
   
   
4. If your details are correct, tap the Continue button to complete.
   
   Your e-Transfer has successfully sent.
   
   
   
   

Accept an Interac e-Transfer®

1. Tap the "Deposit your Money" link received on either text or email.
   
   
   
   
2. Select Manitoba for Province, and select Access Credit Union under the Credit Union dropdown.
   
   
   
   
3. Press Deposit.
   
   
   
   
4. You will see 2 options, you can either select “Open in app” or “Open in mobile website”.
   
   
   
   
5. When “Open in app” has been selected, it will bring you to the login screen for the Access CU app, then enter your password.
   
   
   
   
6. Once logged in, you will be prompted to enter the answer to the security question.
   
   
   
   
7. Tap Accept.
   
   
   
   
8. Deposit the e-Transfer to the desired deposit account.
   
   
   
   
9. Tap Continue.
   
   
   
   
10. Confirm the details and tap Continue.
    
    
    
    
11. E-Transfer successfully completed.
    
    
    

Cancel an Interac e-Transfer®

1. Tap the hamburger menu icon (☰) in the top left corner of the screen to reveal the side menu.
   
   
   
   
2. Select Interac e-Transfer from the app side menu. Select history from the dropdown menu.
   
   
   
   
3. Select Pending transactions. Tap on the e-Transfer that you would like to cancel.
   
   
   
   
4. When the details of the transfer come up, select Cancel on the bottom right corner.
   
   
   
   
5. Tap on Continue to confirm the cancelled transaction details. On the next screen, tap Continue to finalize the cancelled transaction.
   
   
   

Set up alerts

Account alerts

1. Tap the hamburger menu icon (☰) in the top left corner of the screen to reveal the side menu. Select Alerts from the app side menu.
   
   Select Account from the dropdown menu.
   
   
   
   
2. Under the Select an account heading, select the specific account you would like to set up to receive alerts.
   
   Select the Transaction Type(s) you would like to set up the alert for (ex. each time a Withdrawal is made).
   
   
   
   
3. Select the method(s) with which you would like to receive alerts. (Note: Ensure your contact information on your profile is up to date, as the alert will be sent to that specific method of contact.)
   
   Complete the specific requirements that will initiate an alert to be sent. (ex. each time a withdrawal exceeds $2,000.) Tap the Save button to complete the Account alert set up.
   
   
   
   
4. Alert saved successfully.
   
   
   
   

Security alerts

1. Tap the hamburger menu icon (☰) in the top left corner of the screen to reveal the side menu. Select Alerts from the app side menu.
   
   Select Security from the dropdown menu.
   
   
   
   
2. Select the specific category for which you would like to set up a security alert.
   
   
   
   
3. Select the method(s) with which you would like to receive alerts. (Note: Ensure your contact information on your profile is up to date, as the alert will be sent to that specific method of contact.)
   
   Tap the Save button to complete the Security alert set up.
   
   
   

Reset your Password

1. Tap Sign in.
   
   Select Forgot password.
   
   
   
   
2. Enter your Username. Enter your mobile number used in enrollment for you to receive the code.
   
   Click Continue.
   
   
   
   
3. Check your phone for the one-time code.
   
   Enter the code.
   
   
   
   
4. Enter the new password.
   
   Re-enter the new password.
   
   Tap Confirm.
   
   
   

Logging in to the new digital banking for new users.

Add a Profile Picture

Customize your experience by adding a personalized Profile Picture. To add a profile picture:

1. In online banking click the My Access tab. Then click on Profile details under Settings.
   
   
   
   
2. Click the Camera icon to add a photo.
   
   Select the photo you would like to choose and press Add.
   
   
   
   
3. Click Save.
   
   
   
   
4. The profile picture is added!
   
   
   

Transfer to a member

Send an immediate transfer

Schedule a transfer

1. From the "My Access" page, click on Transfers & Payments dropdown menu, then Transfer funds under Transfers.
   
   
   
   
2. On the “Transfer from”, select which account you would like the funds to come out.
   
   Under the “Transfer to”, click on “My account”, and select which account you would like the funds be transferred to.
   
   Enter the Transfer amount, and select Schedule as the “Transfer type”, then choose the Transfer date you would like the transfer to be processed
   
   Click Continue at the bottom of the screen.
   
   
   
   
3. The transfer details will be displayed for you to confirm details, then hit Continue.
   
   
   
   
4. A confirmation that the transfer has been successfully completed will be displayed.
   

Send or schedule a bill payment

1. From the "My Access" page select Transfers & Payments on the top of the page.
   
   Click on Pay bills under "Payments"
   
   
   
   
2. Select which account you would like to pay from.
   
   
   
   
3. To the right of the Payee, enter the Amount and Select Payment Date.
   
   To pay a bill on the current date, select today’s date on the calendar.
   
   Tap Continue on the bottom right side of the page.
   
   
   
   
4. Confirm Payment Details and tap Continue on the bottom right side of the page.
   
   
   
   
5. Payment Successfully Completed.
   
   

Add Interac e-Transfer® contact

1. From the "My Access" page select the Transfers & Payments dropdown menu.
   
   Select Manage contacts under Interac e-Transfer®.
   
   
   
   

2. Click on "Add contact".
   
   
   

3. Enter the contact's Name, E-Mail and/or Mobile phone number, then select the Notification method that your contact will receive e-Transfer notifications from.
   
   
   

4. Enter a security question.
   
   Enter the answer to the security question.
   
   Note: this should be communicated to the contact separately.
   
   Re-enter the answer.
   
   Click Continue.
   
   
   
   
5. Confirm the contact details and click Continue.
   
   
   
   
6. This action requires dual-authentication. Enter the code that was sent to you mobile device or email address and click Continue.
   
   
   
7. Contact successfully added.

Send Interac e-Transfer®

Accept an Interac e-Transfer®

1. Click the money transfer link/e-Transfer link received on either text or email.
   
   
   
   
2. Select Manitoba for Province, and select Access Credit Union under the Credit Union dropdown.
   
   Click Deposit.
   
   
   
   
   
   
3. You will see 2 options, you can either select “Open in app” or “Open in mobile website”.
   
   When “Open in mobile website” has been selected, it will bring you to the login screen for online banking, then login.
   
   
   
   
4. Once logged in, you will be prompted to enter the answer to the security question.
   
   Click Accept.
   
   
   
   
   
5. Deposit the e-transfer to the desired deposit account.
   
   Click Continue.
   
   
   
   
6. E-Transfer successfully accepted.

Cancel an Interac e-Transfer®

1. From the "My Access" page select the Transfers & Payments dropdown menu.
   
   Click on History under Interac e-Transfer®.
   
   
   
   
2. Click on the Cancel Icon beside the e-Transfer you would like to cancel.
   
   
   
   
3. Select Continue.
   
   
   
   
4. Confirm details and click Continue.
   
   
   

1. From your Access Credit Union online banking, select Autodeposit settings under the Interac e-Transfer® section of the Transfers & Payments menu.
   
   
   
   
2. Click or tap the Add Autodeposit button.
   
   
   
   
3. From the Register with dropdown, select whether you would like to use your Mobile number or Email address for Autodeposit. 
   
   Important: Double-check to ensure you entered your email or mobile number correctly.
   
   
   
   
4. Select an account you would like your received e-Transfers to deposit into automatically with the associated mobile number or email address above.
   
   
   
   
5. Check the box to acknowledge the Autodeposit terms and click the Continue button.
   
   
   
   
6. Confirm your details and click Continue again.
   
   
   
   
7. You will then be prompted to enter a one-time password for dual authentication. This will be sent to the mobile number or email you have associated with your account.
   
   Enter the code you receive and click Continue to complete the set up.
   
   
   
   
8. You will also receive a message from Interac via your designated Autodeposit number or email to verify your registration for the service.
   
   Going forward, e-Transfers to your designated mobile number or email address will be deposited automatically into your selected account without the need to accept or answer a security question.

Reset Password

1. On the Online Banking Sign in screen, select Forgot username or password.
   
   
   
   
2. Select Reset password.
   
   
   
   
3. Enter your Username and your mobile number used in enrollment for you to receive the code. Click Continue.
   
   
   
   
4. Check your phone for the one-time code.
   
   Enter the code.
   
   
   
   
5. Enter the new password.
   
   Re-enter the new password and click Continue.
   
   
   
   
6. Password is reset. Proceed to sign in.
   
   
   

Retrieve Username

1. Select Forgot username or password? from the login screen.
   
   
   
   
2. Click Recover username from the dropdown.
   
   
   
   
3. Tap the Select identification method dropdown menu to select the method (email or SMS) you would like to receive your one-time password.
   
   
   
   
4. Enter your email or SMS mobile number that you have on file, and select Continue to receive the one time password.
   
   
   
   
5. You will be required to enter a one-time security code. Click Continue.
   
   
   
   
6. Enter your password and click Continue.
   
   
   
   
7. Once complete, your username will be sent to your provided contact.
   
   
   

1. Click on the 'Forgot Username' below the username field.
   
2. Enter mobile or email address, click Confirm.
   
3. This action requires an authentication code which will be sent to your mobile or email that you entered in Step 2.
   
4. Check for code and enter in pop up screen. Confirm.
   
5. Click Continue.
   
6. Enter password and Continue.
   
7. Username is sent to either mobile or email as indicated in step 2.
   
8. If you have multiple logins (such as business and personal), you may need to select which username you forgot. All usernames associated with your contact information will be sent.
   
9. Continue to login.