Access Credit Union - Digital banking at your fingertips

Members who may be experiencing issues with logging in may not be on the most current app version. The most current app versions are:

iOS 19.2.0

Android 19.2.4

To check which app you are using, open the ‘More’ menu (labeled with three dots). Then select ‘Information,’ followed by ‘App Info.’ You can also use your screen reader’s navigation to locate the ‘More’ menu.

REMINDER: Access Credit Union will never contact you for your personal information via text, unsecure email, or social media channel. For your own online security, please do not action any email, text message, or otherwise, that appears to have been received from Access Credit Union without discussing with an Access Credit Union representative to ensure legitimacy.

Mobile App

Download the Access Credit Union app for iOS or Android to bank using your mobile phone or iPad.

Learn how to bank on mobile app

Desktop and Tablet

Use Access Credit Union's Online Banking platform to bank from your desktop computer or tablet.

Learn how to bank on desktop or tablet

Frequently Asked Questions

Need help with something specific? We've compiled the most common questions about digital banking.

View frequently asked questions

Logging in to the new digital banking for the first time.

Update or install the MOBILE BANKING APP:

iOS (Apple devices):

If you already have the app installed, check for updates by opening the App Store, selecting your profile icon or account menu, and looking for available updates. If an update is not available, you can also delete the app and reinstall it from the App Store to ensure you have the latest version.

If the app is not currently installed on your device, you can find it by opening the App Store and searching for ‘Access CU’ using the search function. Alternatively, you can use the direct download link provided.

Android

The mobile app is available in Google Play at this direct link.

TIPS:
Ensure you select the Access Credit Union app with our logo mark:

Please help other members find the app by rating/recommending it to earn more visibility in search rankings.

To sign in, enter your 16- or 19-digit number from the front of your debit card into the designated field. Then, activate the Continue button to proceed.
To verify your identity, select your date of birth using the date picker control. This may be labeled as Date of birth or presented as a calendar icon, depending on your device or app settings. You can access it using your keyboard, screen reader, or other assistive technology.
Use the date picker controls to move through months and years—these may include buttons with arrows. Select your birth date and activate OK to confirm.
Enter the mobile phone number or email address that you’ve previously provided to us. Then, activate the Confirm button to continue. You only need to complete one of these authentication methods.
If you are unsure about or would like to verify which mobile number/email address we have on file for you, please give us a call at 1.800.264.2926.
Enter the code that was sent to your mobile phone or email address. Then, activate the Confirm button to continue.
Activate the Continue button to proceed.
Set up your username by entering it in the field labeled Username.

IMPORTANT: Please note that once you’ve selected a username, it cannot be changed. Be sure to verify that your username is appearing correctly before continuing.
- The guidelines for your unique username are:
  - minimum 5 characters
  - maximum 34 characters
  - cannot be your debit card number
  - cannot be your email address
  - can use uppercase letters, lowercase letters, numbers, and/or the underscore and period (_ .) special characters
    
    *If there is another member in our system with the same username, it will be rejected and you’ll have to select a new one.
Choose a unique password using the following criteria:
- Alphanumeric
- Minimum 10 characters
- Maximum 35 characters
- 1 uppercase letter
- 1 lowercase letter
- 1 number
- Optional: 1 symbol (this is not displayed on the password indicator but is allowed)
  - dash -
  - underscore _
    
    To proceed, check the box labeled “I have read and accept the Direct Service Agreement.”
    
    Then, select the button labeled Continue.
Review the information you’ve entered. Then, select the button labeled Create user profile to continue.
Enter your newly created Username and Password in the appropriate fields, then select the button labeled Proceed to Sign In to continue.

Customize your app experience by adding a personalized Profile Picture.

Log in to the app. Then, select the icon labeled Profile to continue.
Select the button or link labeled Customize pictures to continue.
You can choose to customize your profile and background pictures. Use the button labeled Take picture to capture a new photo, Add photo to upload an existing image, or Reset to remove your current selection.
Adjust your profile or background image as needed, then select the button labeled Save to apply your changes.

Repeat steps 3 and 4 to change both your profile and background picture.
Once you select Save, your profile or background picture will be saved and will appear immediately in the app.

Looking for other ways to customize your app? Check out Settings & Security.

Deposit a cheque

Mobile cheque deposit is available via mobile app only.

Log in to the app. Then, select the button labeled Mobile Deposit to continue.
Select the account you want to deposit the cheque into by using the dropdown or list labeled Account. Then, enter the cheque amount in the field labeled Amount.
Select the button labeled Camera to take a picture of the front of the cheque. For best results, place the cheque on a plain, dark background to help the camera capture the details clearly.
The camera will open automatically. When it does, manually take a picture of your cheque by positioning it within the frame and pressing the camera button.
Repeat the process to take a picture of the back of the cheque.
Select the button labeled Continue to proceed to the next step.
Review the entered information for accuracy. Then, select the button labeled Continue to proceed.
A message will confirm, 'Deposit was successfully completed.' Then, navigate to and activate the button labeled Done to return to the dashboard.

Transfer to another Access CU member

Login to the app. From the main screen, select the Move Money option in the navigation bar. It’s grouped with other main actions like Accounts and Activity.
From the main menu on the screen, select the Transfer funds option.
Select the account you want to transfer funds from. This is typically a dropdown or list labeled "Transfer from".

Choose the option labeled Another Access CU member. This appear as a radio button in the "Transfer to" section.

Enter the 12-digit account number of the member receiving the transfer in the field labeled “Member's Account number”.

Enter the amount you wish to transfer in the field labeled Amount.
Select the Transfer type from the list of options.

Optional: Enter a message for the recipient, such as “Lunch money” or “Rent.”

Then, activate the Continue button to proceed.
Review the transfer details, then select the Continue button to proceed.
To complete this transaction, enter the authentication code sent to your email or mobile phone number.

Then, select the Continue button to proceed.

Note: On some devices, you may be able to autofill the code directly from your messages without leaving the app.
Your transfer has been successfully completed.

Send and schedule transfers between accounts

Login to the app and select the Transfers button to continue.
Choose the account you want to transfer from using the account selection list.

Then, choose the account you want to transfer to.

Enter the transfer amount in the Amount field.
Select the Transfer type: Immediate, Scheduled, or Recurring.
- If you choose Scheduled, select the Transfer date and optionally enter a memo.
- If you choose Recurring, enter the Start date, select the Frequency, choose the End date, and optionally enter a memo.
When you're ready, select the Continue button to proceed.
Review the transfer details displayed on the screen.
If everything is correct, select the Continue button to proceed.
A confirmation message will appear once the transfer is successfully completed.

Easily set a favourite transaction to use again.

To set up a Favourite Transaction:

Immediately after completing a transaction you’d like to add to your favourites (for example, a transfer from Chequing to Savings), select the More actions button (represented by a three-dot icon).
Select the Add to Favourites button.
This button may be represented by a heart icon, depending on your device or app version.
Enter a name for your transaction in the Name field.
Then, select the Continue button to proceed.
Your transaction has been saved as a Favourite.
You can view it from the Dashboard.

To view and use current Favourite Transactions:

You can view your favourite transactions from the Favourites section on your Dashboard.
Select the transaction you want to complete.
Select the More options button, which represented by a three-dot icon.
Select the Use icon.
Review the transaction details to ensure they are correct.
Then, select the Continue button to proceed.
Select the Continue button again to complete the transaction.

Add a Bill Payee

Login to the app. From the main screen, select the Move Money tab from the navigation bar. It is grouped with other main actions such as Accounts and Activity.
From the Move Money screen, select the Payments button.
Select the Manage Payees button from the Move Money screen.
From the Manage Payees screen, select the Add Payee button. It may appear as a + icon, but is labeled for screen readers as Add Payee.
Search for a payee by name using the field labeled Search for a payee by name. After entering the name, review the list of results and select the correct payee by choosing the option labeled with their full name.
In the field Payee Account Number, enter the account number for the payee.
From the Add Payee confirmation screen, review the payee’s details for accuracy. Then, select the Continue button to proceed.
This type of transaction requires an authentication code, which is sent to your registered email address or mobile phone number. Enter the code you received in the text field labeled Enter Code, then select the Continue button to proceed.
A confirmation message appears stating “Payee successfully added".

Send or schedule a bill payment

Login to the app. From the main screen, select the Pay Bills button to continue.
Choose which account you would like to pay a bill from, then select the Add Payment button.
Select Pay To and choose a recipient. Enter the Amount, then select the Date of Payment using the calendar tool.
To pay the bill today, select the current date from the calendar. To schedule it for another day, choose a different date.
Select Add payment button.
If you want to add another payment, you can use the Add Another Payment button before selecting Continue to pay multiple bills at once.
Once all bill payments have been added, select the Continue button and confirm the payment.

Set up a recurring bill payment

Login to the app. From the main screen, select the Pay Bills button to continue.
Select Recurring Payments button. The default account will be selected automatically, so make sure to choose the correct Pay From account if needed.
Select a Payee Name using the Pay To dropdown menu, then enter the Amount in the field provided.
Select the Frequency of Payment, then choose the Start Date and End Date using the calendar tool. Finally, select the Continue button.

Confirm your payment details, then select the Continue button.
Payment successfully scheduled.

Add Interac e-Transfer® contact

1. Login to the app. From the main screen, select the Move Money option in the navigation bar. It’s grouped with other main actions like Accounts and Activity.
2. Select the Interac e-Transfer® button from the top navigation bar.
3. Select the Manage Contacts button.
4. Select the Add button (represented by a + icon).
5. Enter the contact’s Name, Email or Mobile Phone, and Security Question. Then select the Continue button.
6. Confirm the contact details, then select the Continue button.
7. An authentication code has been sent to your email or mobile phone. Enter the code you received, then select the Continue button.
  
  Your contact has been successfully added.

Send Interac e-Transfer®

Login to the app. From the main screen, select the Interac e-Transfer® option from the navigation bar.
Select the account you would like to transfer funds from.

If no account is selected, your default account will be used.

Select the contact you would like to send money to.

If your contact is registered for Interac Autodeposit, you will need to acknowledge that a security question is not required. Do this by selecting the checkbox provided.

Enter the amount you want to send.

Optional: Enter a message for recipient (ie. Lunch money, rent…).

Select the Continue button.
Review the transfer details, then select the Continue button again to confirm.
Transfer successfully sent.

Accept an Interac e-Transfer®

You can receive Interac e-Transfer notification via text message, email, or both.

Select the Deposit Your Money link from the message you received by text or email.
On the deposit page, select Manitoba as your Province, then choose Access Credit Union from the Credit Union dropdown menu.
Select Open in app.
Enter the Security answer then tap Accept button.
Deposit the e-Transfer to the desired deposit account.

Optional: You can enter a message to deliver to the sender

Select the Continue button.
Review the transfer details, then select Continue button again to confirm.

Cancel an Interac e-Transfer®

Login to the app. From the main screen, select the Move Money tab from the navigation bar. It is grouped with other main actions such as Accounts and Activity.
From the main screen, select the Interac e-Transfer® option from the navigation bar.
Select History button.
Select the Pending transactions button.
Select the transaction you want to cancel from the list by tapping its name or details..
Tap the button represented by three vertical dots. This opens a menu. From the menu, select the Cancel option.
Review the transfer details to ensure they are correct. If everything looks accurate, select the Continue button to proceed.
E-Transfer successfully cancelled. Select Done button to finish.

Set up Interac Autodeposit

With Autodeposit, money you receive via Interac e-Transfer® can be automatically deposited into your account without the need to respond to a security question.

You can add up to five email addresses for Autodeposit. Each email can be used for a single account.

To set up Autodeposit:

Login to the app. From the main screen, select the Move Money tab from the navigation bar. It is grouped with other main actions such as Accounts and Activity.
Select Interac e-Transfer ® option from the navigation bar.
Press Autodeposit settings button.
Select the Add button (represented by a + icon) to set up a new Autodeposit.
Enter your details:

In the Register with section, select whether you want to use an email address or a mobile phone number by choosing one of the available options.

Type your email address or mobile phone number into the input field Email or Mobile Phone.

Choose the account you want to set up by selecting it from the list of available accounts.

Select the checkbox labeled I acknowledge to confirm your agreement.

Select Continue button.
Review your Autodeposit details to ensure they are correct. If everything looks accurate, select the Continue button to proceed.
This type of setup requires an authentication code, which is sent to your registered email address or mobile phone number. Enter the code you received in the text field labeled Enter Code, then select the Continue button to proceed.
Setup is almost complete. Next a confirmation link will be sent to either your email or mobile phone.
Open the confirmation message you received by email or text. Locate and activate the button or link labeled Complete registration to finish the process.
You are now setup for Autodeposit.

Going forward, e-Transfers to your designated mobile number or email address will be deposited automatically into your selected account without the need to accept or answer a security question.

View eStatements

Log in to the app. From the main navigation bar, select the Activity option to view your recent transactions.
Select the button labeled View eStatements to access your electronic statements.
Choose which eStatement account you would like to view by tapping on the box under Select an eStatement account.
Choose the year of the eStatement you want to view by selecting an option from the Year field.
Select the month you want to view.

Send or schedule a bill payment

Login to the app. From the main screen, select the Pay Bills button to continue.
Choose which account you would like to pay a bill from, then select the Add Payment button.
Select Pay To and choose a recipient. Enter the Amount, then select the Date of Payment using the calendar tool.
To pay the bill today, select the current date from the calendar. To schedule it for another day, choose a different date.
Select Add payment button.
If you want to add another payment, you can use the Add Another Payment button before selecting Continue to pay multiple bills at once.
Once all bill payments have been added, select the Continue button and confirm the payment.

Set up a recurring bill payment

Login to the app. From the main screen, select the Pay Bills button to continue.
Select Recurring Payments button. The default account will be selected automatically, so make sure to choose the correct Pay From account if needed.
Select a Payee Name using the Pay To dropdown menu, then enter the Amount in the field provided.
Select the Frequency of Payment, then choose the Start Date and End Date using the calendar tool. Finally, select the Continue button.

Confirm your payment details, then select the Continue button.
Payment successfully scheduled.

Reset your Password

On the app’s sign-in screen, select the Sign in button to proceed.
Select the button labeled Forgot Username or Password? on the sign-in screen.
Select the option Forgot password? to begin the password recovery process.
Type your username and mobile phone number into the appropriate input fields.

Then, select the Continue button to proceed.
A one-time password has been sent to your mobile phone by text message. Type the code you received into the field labeled Enter Code.
Type your new password into the field labeled New Password. Then, retype the same password into the field labeled Confirm New Password to verify it.

Then select the Confirm button to proceed.
Your password has been successfully reset. To continue, go to the Sign In screen, select the Sign In button, and log in using your new password.

Getting Started

Learn how to log in for the first time and customize your digital banking app experience.

View resources

Transactions

Learn how to send and schedule transfers, bill payments, and Interac e-Transfers®, as well as view and manage transactions, set favourites, and view eStatements.

View resources

Settings & Security

Learn how to reset your password, retrieve your username, and set up alerts for digital banking.

View resources

Logging in to the new digital banking for new users.

Go to accesscu.ca using your desktop or tablet browser.

Select the Sign In button to access your account.
Enter your debit card PAN (the 16- or 19-digit number printed on your debit card) in the appropriate input field.

Then, select the Continue button to proceed.
Open the date picker by selecting the calendar icon associated with the date of birth field. Then, choose your date of birth from the calendar interface.
Enter your mobile phone number or email address in the appropriate input field to receive an authentication code.

Then, select the Continue button to proceed.
Enter the confirmation code you received in the designated input field, then select the Confirm button to continue.

If you do not receive your verification code, please check your junk or spam mail folder.
If the code does not arrive within 10 minutes, you can request a new one.
If you receive more than one verification code, enter the most recent code you received.
If you still do not receive a code, please contact us for assistance.
Select the Continue button to proceed.
Choose a unique username* using up to 34 characters. Enter it in the designated input field.

IMPORTANT: Please note that once you’ve selected a username, it cannot be changed. Be sure to verify that your username is appearing correctly before continuing.
- The guidelines for your unique username are:
  1. minimum 5 characters
  2. maximum 34 characters
  3. cannot be your debit card number
  4. cannot be your email address
  5. can use uppercase letters, lowercase letters, numbers, and/or the underscore and period (_ .) special characters
    
    *If there is another member in our system with the same username, it will be rejected and you’ll have to select a new one.
Choose a unique password using the following criteria:
- Alphanumeric
- Minimum 10 characters
- Maximum 35 characters
- 1 uppercase letter
- 1 lowercase letter
- 1 number
- Optional: 1 symbol (this is not displayed on the password indicator but is allowed)
  - dash -
  - underscore _
    
    Enter your new password in the designated password field. Then, re-enter the same password in the confirmation field to verify it.
Check the box labeled “I have read and accept the Direct Service Agreement.”

Then, select the Continue button to proceed.
Select the Create User Profile button to continue.
Select the Proceed to Sign In button to continue.

And you’re all set! Sign in using your newly created username and password through the designated login fields.

Add a Profile Picture

Customize your experience by adding a personalized profile picture.

To add a profile picture in online banking on desktop and tablet devices:

Navigate to the My Access tab in online banking. Under Settings, select Profile Details to upload your image.
To add a photo, select the button labeled with the camera icon.

Then, choose the photo you would like to use and select the Add button to upload it.
Select the Save button to apply your changes.
Your profile picture has been successfully added.

Looking for other ways to customize your app? Check out Settings & Security.

Transfer to another Access CU member

From the My Access page, navigate to the Transfers & Payments dropdown menu. Select Transfer Funds from the Transfers section.
In the Transfer from section, select the account you want to use to send the funds.
In the Transfer to section, select Another Access CU member from the available options.
Then, enter the member’s account number in the provided input field.
In the Transfer details section, enter the amount you wish to transfer in the designated field.

After entering the amount, choose when the transfer should take place by selecting either an immediate transfer, scheduling it for a future date, or setting it up as a recurring transaction.
(Optional) If you’d like to include a message for the recipient, enter it in the message field.

When you're ready to proceed, select the Continue button to move to the next step.
Review the transfer details carefully to ensure everything is correct. When you're ready to proceed, select the Continue button to move forward.
This type of transaction requires an authentication code, which will be sent to your registered email address or mobile phone number. Once you receive the code, enter it in the designated field and select the Continue button to proceed.
Transfer successfully completed.

Send an immediate transfer

From the My Access page, navigate to the Transfers & Payments dropdown menu. Select Transfer Funds from the Transfers section.
In the Transfer from section, select which account you would like the funds to come out.

In the Transfer to section, select My account, and select which account you would like the funds be transferred to.

In the Transfer details section, enter the Amount you wish to transfer. Then, select Immediate as the transfer type.

When you're ready to proceed, select the Continue button.
Review the transfer details carefully to ensure everything is correct. When you're ready to proceed, select the Continue button to move forward.
A confirmation message will appear on the screen once the transfer has been successfully completed.

Schedule a transfer

From the My Access page, navigate to the Transfers & Payments dropdown menu. Select Transfer Funds from the Transfers section.
In the Transfer from section, select which account you would like the funds to come out.

In the Transfer to section, select My account, and select which account you would like the funds be transferred to.

In the Transfer details section, enter the Amount you wish to transfer. Then, select Schedule as the transfer type, and choose the date you would like the transfer to be processed.

When you're ready to proceed, select the Continue button.
Review the transfer details carefully to ensure everything is correct. When you're ready to proceed, select the Continue button to move forward.
A confirmation that the transfer has been successfully completed will be displayed.

Set a recurring transfer

From the My Access page, navigate to the Transfers & Payments dropdown menu. Select Transfer Funds from the Transfers section.
In the Transfer from section, select which account you would like the funds to come out.

In the Transfer to section, select My account, and select which account you would like the funds be transferred to.

In the Transfer details section, enter the Amount you wish to transfer. Then, select Recurring as the transfer type. After that, choose the Transfer frequency, Start date, and End date to define how often and for how long the transfer should occur.

When you're ready to proceed, select the Continue button.
Review the transfer details carefully to ensure everything is correct. When you're ready to proceed, select the Continue button to move forward.
A confirmation that the transfer has been successfully completed will be displayed.

Set Up Favourite Transactions

Through online banking or our mobile app, you can easily set a favourite transaction to use again. This feature allows you to quickly repeat a transaction without re-entering the details, making the process faster and more convenient for all users.

To set up a Favourite Transaction:

Immediately after completing a transaction that you’d like to save as a favourite (for example, a transfer from Chequing to Savings), select the Add Favourite icon.
Select the Enter Favourite Name field and type a name that will help you easily identify this transaction in the future.
To complete the process of saving the transaction as a favourite, select the Add to favourites button.

To view and use current Favourite Transactions:

To access your favourite transactions, go to the Accounts tab. Then, select Favourite Transactions from the available options under Accounts.
If you wish to use a favourite transaction, select the Use icon associated with that transaction.
Make any necessary changes to the transaction details. When you're ready to proceed, select the Continue button.
Review the transaction details to ensure they are correct. When you're ready to proceed, select the Continue button.
The transaction is complete.

Add a payee

Select Transfers & Payments from the navigation menu. Then, within the Payments section, choose Manage Payees to add a new payee.
Select the Add Payee button by its label to begin adding a new payee.
To search for a payee, enter a keyword—such as the name of a company or service (e.g., Mastercard or Bell MTS)—into the Payee Name field. As you type, a list of matching payee options will appear.
Select the correct Payee from the list of options. Then, enter the Payee Account Number in the designated input field. Once completed, select the Continue button using its label.
Review and confirm the Payee Details displayed on the screen. Once verified, select the Continue button to proceed.
This transaction requires authentication. A verification code will be sent to your registered email address or mobile number. Once you receive the code, enter it into the Authentication Code field and select the Continue button to proceed.
The payee has been successfully added.

Send or schedule a bill payment

From the My Access page, select the Transfers & Payments option from the navigation menu.

Then, within the Payments section, choose Pay Bills to proceed.
Choose the account you want to pay from by selecting it from the Pay from list. Use the account name or number shown in the label to make your selection.
In the Amount field next to the selected Payee, enter the payment amount.

Then, use the Payment Date selector to choose the date you wish to make the payment.

To pay a bill today, select the current date from the calendar.

When you're ready, select the Continue button to proceed.
Review and confirm the Payment Details displayed on the screen. Once verified, select the Continue button to proceed.
Payment Successfully Completed.

Set up a recurring bill payment

From the My Access page, select the Transfers & Payments option from the navigation menu.

Then, within the Payments section, choose Pay Bills to proceed.
Choose the account you want to pay from by selecting it from the Pay from list. Use the account name or number shown in the label to make your selection.

Then, to set up a recurring payment, select the Schedule Recurring Payments icon.
In the Payee Name field, select the desired payee from the list of available options.

Enter the payment Amount in the appropriate input field.

Choose a Payment Frequency from the available options (e.g., weekly, monthly).

Select both a Start Date and an End Date using the date picker.

When all details are entered, select the Continue button to proceed.
Review and confirm the payment details displayed on the screen. Once verified, select the Continue button to proceed.
Payment Successfully Completed.

Add Interac e-Transfer® contact

From the My Access page, open the Transfers & Payments dropdown menu using its label.

Then, under the Interac e-Transfer® section, select Manage Contacts.
On the Manage Contacts page, select Add Contact to begin adding a new Interac e-Transfer® contact.
Enter the contact’s Name, Email, and/or Mobile Phone Number in the input fields. Then, select the Notification Method your contact will use to receive Interac e-Transfer® alerts.
Enter a Secret Question and its Answer in the input fields.

Re-enter the Answer to confirm.

Note: Share the answer with your contact through a secure method.

Select the Continue button to proceed.
Review and confirm the Contact Details displayed on the screen. Once verified, select the Continue button to proceed.
This action requires two-factor authentication. Enter the verification code sent to your registered mobile device or email address, then select the Continue button to proceed.
Contact successfully added.

Send Interac e-Transfer®

From the My Access page, open the Transfers & Payments dropdown menu using its label.

Then, under the Interac e-Transfer® section, select Send Money.
Select the account you would like to transfer from by choosing it from the list of available accounts.
If no account is selected, your default account will be used.

Select the contact you would like to send to.

If your contact/recipient has signed up for Interac Autodeposit, you will need to acknowledge that a security question is not required for the recipient to accept the funds by checking the box.

Add the amount you want to send by entering it in the amount field.

Optional: Enter a message for recipient (ie. Lunch money, rent…).

Select the Continue button to confirm and review your transfer details.
If your details are correct, select the Continue button to complete the transfer.
Your Interac e-Transfer® has been sent successfully.

Accept an Interac e-Transfer®

You can receive Interac e-Transfer notification via text message, email, or both.

Select the money transfer or e-Transfer link received via text message or email.
Select Manitoba from the Province dropdown, and select Access Credit Union from the Credit Union dropdown.

Then, select the Deposit button to proceed.
You will see two options: “Open in app” or “Open in mobile website”.
Select “Open in mobile website” to proceed to the online banking login screen.

Once there, enter your credentials to log in.
After logging in, you will be prompted to enter the answer to your security question.

Once entered, select the Accept button to continue.
Deposit the e-Transfer into your desired account.

Then, select the Continue button to proceed.
E-Transfer successfully accepted.

Cancel an Interac e-Transfer®

From the My Access page, open the Transfers & Payments dropdown menu using its label.

Select History option under Interac e-Transfer® to view your transaction records.
Select the Cancel icon associated with the e-Transfer you want to cancel.
Select the Continue button to proceed.
Review your details, then select the Continue button to proceed.
Your Interac e-Transfer® has been canceled.

Set up Interac Autodeposit

With Autodeposit, money you receive via Interac e-Transfer® can be automatically deposited into your account without the need to respond to a security question.

You can add up to five email addresses for Autodeposit. Each email can be used for a single account.

To set up Autodeposit:

From your Access Credit Union online banking, open the Transfers & Payments menu. In the Interac e-Transfer® section, select Autodeposit settings.
Select the Add Autodeposit button.
From the Register with dropdown menu, select whether you would like to use your mobile number or email address for Autodeposit.

Important: Double-check to ensure you entered your email or mobile number correctly.
Select an Account you would like your received e-Transfers to deposit into automatically with the associated mobile number or email address above.
Check the box to acknowledge the Autodeposit terms, then select the Continue button to proceed.
Review your details carefully, then select the Continue button to complete the process.
You will be prompted to enter an authentication code for dual authentication.
This code will be sent to the mobile number or email address associated with your account.

Enter the authentication code you receive, then select the Continue button to complete the setup.
You will also receive a message from Interac via your designated Autodeposit number or email to verify your registration for the service.

Going forward, e-Transfers to your designated mobile number or email address will be deposited automatically into your selected account without the need to accept or answer a security question.

View and export transactions

In the Accounts category, select the View Transactions option from the list.
Select the account you would like to review transactions for from the account list.
To customize the transaction list by date range or transaction type, select the Filter icon.
After entering the desired Date Range and Transaction Types, activate the Filter button.

To navigate between pages, use the previous and next page controls. These may be represented by “<” and “>” symbols.
To print the transactions list, select the Print button.
To export the transactions to another format, select the Export button.
Select the format you would like to export the transactions to using the available options:

- CSV
- Microsoft Money
- PDF
- Quickbooks
- Quicken
- Sage 50
- Xero
  
  Then activate the Export button to complete.

View, save, and print eStatements

In the Accounts category, select the View eStatements option.
Select the account you would like to view eStatements for by using its name or label in the account list.
Note: accounts may be consolidated into a single eStatement.

Select the dropdown menu associated with the year you wish to view. Then, select the desired month from the list to open the corresponding document.
The eStatement for the selected month will appear. You can save or print it using the labeled options.

Reset Password

On the Online Banking Sign in screen, select Forgot username or password.
Select Reset password option .
Enter your Username and your mobile number used in enrollment for you to receive the code. Then select Continue button.
Check your phone for the one-time authentication code. Enter the code in the provided field.
Enter your new password in the designated field.

Then re-enter the same password to confirm, and select Continue button.
Password is reset. Proceed to sign in.

Retrieve Username

On the Online Banking Sign in screen, select Forgot username or password.
Select Recover username from the available options.
Tap the dropdown menu labeled Select identification method, then choose your preferred method—email or SMS—for receiving your one-time password.
Enter the email address or mobile number associated with your account, then select Continue button to receive your one-time password.
You will be asked to enter a one-time security code. After entering the code, select the Continue button to proceed.
Enter your password in the provided field, then select the Continue button to proceed.
Once complete, your username will be sent to your provided contact.

Set up alerts

Account alerts

Account alerts allow you to monitor specific accounts so you can track activities like withdrawals, your account balance, insufficient funds and failed transactions.

In the My Access dropdown menu, navigate to the Alerts section and select Account.
Under the Select an account option, choose the account you want to set up for receiving alerts.
Select the Transaction type(s) for which you want to receive alerts—for example, each time a withdrawal is made.
Select the method(s) with which you would like to receive alerts.

Note: Ensure your contact information on your profile is up to date, as the alert will be sent to that specific method of contact.
Complete the specific requirements that will initiate an alert to be sent. (ex. each time a withdrawal exceeds $2,000.)
Select the Save button to complete setting up your account alert.

Security alerts

Security alerts will inform you of any changes to your profile including a password change or a login attempt.

In the My Access dropdown menu, navigate to the Alerts section and select Security.
Select the category for which you want to set up a security alert.
Select the method(s) with which you would like to receive alerts.

Note: Ensure your contact information on your profile is up to date, as the alert will be sent to that specific method of contact.
Select the Save button to complete setting up your security alert.

If you’re having trouble logging in, the most likely reason is that you haven’t logged in to online banking or the mobile app for quite some time. For your security and protection, we deactivate accounts that are not being used. To regain access, call us at 1.800.264.2926.

Two-factor authentication is an electronic security function in which a user is granted access to a feature or transaction only after successfully providing two distinct forms of identification. Once you use your password to log in to online banking or the mobile app, we use authentication codes as an added layer of security for key transactions. These codes are sent to your email or mobile phone and must be input into the platform when prompted.

First, check your spam or junk folder. If you don’t find it, wait for 10 minutes before you click "Resend the Code" on your confirmation screen to try again. If you end up receiving 2 codes, use the latest one that was sent to you.

You can sign in using your debit card number in place of your username or retrieve your username following the steps below:

Click on the 'Forgot Username' below the username field.
Enter mobile or email address, click Confirm.
This action requires an authentication code which will be sent to your mobile or email that you entered in Step 2.
Check for code and enter in pop up screen. Confirm.
Click Continue.
Enter password and Continue.
Username is sent to either mobile or email as indicated in step 2.
If you have multiple logins (such as business and personal), you may need to select which username you forgot. All usernames associated with your contact information will be sent.
Continue to login.

No, once you’ve chosen a username, you won’t be able to change it.

In online banking go to Settings, click Password and follow the instructions.

In the mobile app, navigate to the menu, select Settings then tap Password and follow the instructions.

You must have a valid mobile phone number or email address on file to complete this action.

Please note, the mobile app is not available for smart watches, or tablets. However, you can access online banking through your device’s browser.

Yes, you will be able to continue to use your mobile app to deposit cheques remotely. Choose "Mobile Deposit" and follow the prompts.

If you would like to get started with digital banking, simply call our Member Solutions Centre at 1.800.264.2926 or visit one of our branches to get you set up.

After you're set up, visit the "Getting Started" tutorial for mobile app or desktop/tablet to guide you through the next steps.

Digital Banking

Where you need us to be—at home, on the go, right at your fingertips.

We put the best available digital banking technology in your hands to be where you need us to be. Reference this page for tutorials and information on our digital banking platforms.

Are you on the most current app version?

Learn How to Use Digital Banking

To learn how to use Digital Banking, please select which type of device you are banking on:

Mobile App

Mobile App

D​esktop and Tablet

D​esktop and Tablet

Frequently Asked Questions

Frequently Asked Questions

Getting Started on the Mobile App

Log in to the mobile app for the first time

Logging in to the new digital banking for the first time.

Customize your experience

Customize your app experience by adding a personalized Profile Picture.

Mobile App Transactions

Deposit a cheque

Deposit a cheque

Transfer to another Access CU member

Transfer to another Access CU member

Send and schedule transfers between accounts

Send and schedule transfers between accounts

Set and use favourite transactions

To set up a Favourite Transaction:

To view and use current Favourite Transactions:

Add a bill payee

Add a Bill Payee

Send and schedule bill payments

Send or schedule a bill payment

Set up a recurring bill payment

Add INTERAC e-Transfer® contact

Add Interac e-Transfer® contact

Send an INTERAC e-Transfer®

Send Interac e-Transfer®

Accept an INTERAC e-Transfer®

Accept an Interac e-Transfer®

Cancel an INTERAC e-Transfer®

Cancel an Interac e-Transfer®

Set up INTERAC Autodeposit

Set up Interac Autodeposit

View eStatements

View eStatements

Mobile App Settings & Security

Send and schedule bill payments

Send or schedule a bill payment

Set up a recurring bill payment

Reset Password

Reset your Password

How to Use Digital Banking on Desktop and Tablet

Learn how to use online banking by topic on desktop or tablet.

Getting Started

Getting Started

Transactions

Transactions

Settings & Security

Settings & Security

Getting Started

Log in to desktop banking for the first time

Logging in to the new digital banking for new users.

Customize your experience

Add a Profile Picture

Transactions

Transfer to another Access CU member

Transfer to another Access CU member

Send and schedule transfers between accounts

Send an immediate transfer

Schedule a transfer

Set a recurring transfer

Set and use favourite transactions

Set Up Favourite Transactions

To set up a Favourite Transaction:

To view and use current Favourite Transactions:

Add a bill payee

Add a payee

Send and schedule bill payments

Send or schedule a bill payment

Set up a recurring bill payment

Add INTERAC e-Transfer® contact

Desktop and Tablet

Desktop and Tablet

We've compiled the most common questions about Personal Digital Banking below.
Don't see your question answered? Contact us and we'll help you out!