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Multi-factor authentication is coming to Access Credit Union's online and mobile banking on November 18, adding an extra layer of security for members.
Multi-Factor Authentication (MFA)
For security purposes, details of the multi-factor authentication upgrade can be found within the online banking portal itself.
For security purposes, details of the multi-factor authentication upgrade can be found within the online banking portal itself.
Members are asked to navigate to My Access > Messages.
Once there, you’ll see a communication titled “Multi-factor authentication coming Nov 18”.
In addition, all members who’ve opted into Access Credit Union email communications with access to online banking were sent an email with details. Please review this in detail to ensure you’re prepared for the upgrade.
Once there, you’ll see a communication titled “Multi-factor authentication coming Nov 18”.
In addition, all members who’ve opted into Access Credit Union email communications with access to online banking were sent an email with details. Please review this in detail to ensure you’re prepared for the upgrade.
REMINDER: Access Credit Union will never contact you for your personal information via text, unsecure email, or social media channel. For your own online security, please do not action any email, text message, or otherwise, that appears to have been received from Access Credit Union without discussing with an Access Credit Union representative to ensure legitimacy.
Will the upgrade include a new app version?
Yes! Effective November 18, 2026, the most current app versions will be:
- iOS 19.3.9
- Android 19.3.8
To check which app you are on, click on the "More" menu at the bottom of the app screen > Information > App Info.
IMPORTANT: This new release requires members to be on the latest operating systems (OS) for optimal performance, security, and support.
- iOS: must be operating system (OS) 17 or higher.
- Android: must be on Android 11 or higher.
It is recommended that you always update your device to the latest OS versions available for your devices! Members with unsupported devices, that are unable to upgrade to the required OS, may still use their iPads or phones for digital banking using the mobile web or web browser on those devices.
How are we supporting members through this change?
If you need help accessing your account after the update or need support with MFA enrollment, please visit your local branch, chat with us online at accesscu.ca, or contact our Member Solutions Centre at 1-800-264-2926.
Access Credit Union is committed to ensuring members are well-supported during times of significant change. We recognize the addition of the two-factor authentication may be a challenge to navigate for some members.
We do ask for patience in the event our call volume is higher than usual.
Thursday | October 29, 12:00 PM