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The Access Credit Union digital banking platform was upgraded on Wednesday, October 8 without the launch of MFA.
The Access Credit Union digital banking platform was upgraded on Wednesday, October 8 without the launch of MFA.
ONLINE BANKING RESTORED | WEDNESDAY, OCTOBER 8, 3:30 PM: We have seen stability in accessing online banking and can confirm the login issues are resolved. If you experience any other challenges with digital banking, please contact us or visit your local branch. Thank you for your continued patience.
UPDATE WEDNESDAY, OCTOBER 8, 10:30 AM: Desktop online banking via browser is not working as expected. Mobile apps continue to work as expected. Our vendor is actively working to restore service. We apologize for the inconvenience.
UPDATE WEDNESDAY, OCTOBER 8, 7:30 AM: Due to unforeseen technical issues, our online banking provider was unable to release the Multi-Factor Authentication (MFA) feature with today's release. All other upgrades were completed successfully. Once resolved, MFA will be launched at a later date. Please watch for further communications.
When you first sign in to online banking or the mobile app on or after October 8, you will:
- Need to install the latest version of the mobile banking app (if using the app).
- Be prompted to sign in using the new Multi -Factor Authentication (MFA) Solution. All members will be required to enroll in MFA the first time they sign in after the upgrade. This is part of our commitment to protecting your financial information.
Multi-Factor Authentication (MFA)
When you first log into online or mobile banking on or after October 8, 2025, you’ll be asked to select one of four MFA options:
- Push Notification
- Web Authentication
- Text Message
- Voice Call
For the fastest and most seamless experience, we recommend selecting Push Notification as your MFA method if you have the mobile banking app downloaded (push notifications only work with the mobile app).
Once set up, you can add up to five trusted devices to simplify future logins.
Tutorials for how to enroll can be found on Personal > Convenience > Digital Banking.
For those using the mobile app, please navigate to Mobile App > Mobile App Settings & Security.
For those using the online banking portal via web browser, please navigate to How to Use Digital Banking on Desktop and Tablet > Settings & Security.
Aviso Wealth Connectivity
Members who manage their investments with Aviso Wealth will be able to view their account information directly in online and mobile banking—no need to sign in separately.
Using their Aviso Client ID, members can link multiple Aviso products, including Aviso Wealth, Qtrade Investor and Qtrade Guided Portfolios to see account balances, recent transactions, and investment details in a single, secure view.
Tutorials for how to set up your Aviso connection can be found on Personal > Convenience > Digital Banking.
Don’t have investments with Aviso Wealth? Make an appointment with an Advisor here!
CRA Direct Deposit Enrollment
Members can sign up to receive payments from CRA via direct deposit instead of cheque from right within online banking.
On desktop online banking:
Navigate to Accounts > CRA Direct Deposit
Navigate to Accounts > CRA Direct Deposit
In the mobile app (both Android and iOS):
Navigate to More > CRA Direct Deposit
Navigate to More > CRA Direct Deposit
FAQs
Will the upgrade include a new app version?
Yes! Effective October 8, 2025, the most current app versions will be:
Yes! Effective October 8, 2025, the most current app versions will be:
iOS 19.3.0
Android 19.3.0
To check which app you are on, click on the "More" menu at the bottom of the app screen > Information > App Info.
What else do we need to know?
This new release requires members to be on the latest operating systems (OS) for optimal performance, security, and support.
This new release requires members to be on the latest operating systems (OS) for optimal performance, security, and support.
- iOS: must be operating system (OS) 16 or higher.
- iPads with OS 16 or higher include all models of the iPad Pro, iPad Air from the 3rd generation and later, the iPad from the 5th generation and later, and the iPad mini from the 5th generation and later.
- iPhone 8 or later.
- Android: must be on Android 10 or higher.
It is recommended that you always update your device to the latest OS versions available for your devices! Members with unsupported devices, that are unable to upgrade to the required OS, may still use their iPads or phones for digital banking using the mobile web or web browser on those devices.
Examples of Devices Not Supported
- Older Samsung Galaxy Models. Devices from the Galaxy S8 series and older are not expected to receive Android 10 updates as they have reached the end of their support life.
- Older Google Pixel Models. Pixel XL and earlier series are also likely to be on the unsupported list for Android 10, as they have already received several major OS updates.
- Budget or Entry-Level Smartphones. Many older budget devices from various manufacturers, which often have shorter update lifecycles, will also not be supported.
Members with Unsupported Devices:
Members with unsupported devices, that are unable to upgrade to the required OS, may still use their iPads or phones for digital banking using the mobile web or web browser on those devices, but is not guaranteed.
How are we supporting members through this change?
If you need help accessing your account after the update or need support with MFA enrollment, please visit your local branch, chat with us online at accesscu.ca, or contact our Member Solutions Centre at 1-800-264-2926.
If you need help accessing your account after the update or need support with MFA enrollment, please visit your local branch, chat with us online at accesscu.ca, or contact our Member Solutions Centre at 1-800-264-2926.
Access Credit Union is committed to ensuring members are well-supported during times of significant change. We recognize the addition of the two-factor authentication may be a challenge to navigate for some members. We’ve added additional support resources to our Member Solutions Centre team to ensure continued service during the time of transition.
We do ask for patience in the event our call volume is higher than usual.
Monday | September 29, 02:00 PM