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The Access Credit Union digital banking platform is expecting an upgrade on Wednesday, October 8, bringing new features members will be sure to love.
The Access Credit Union digital banking platform is expecting an upgrade on Wednesday, October 8, bringing new features members will be sure to love.
Multi-Factor Authentication (MFA)
For security purposes, details of the multi-factor authentication upgrade can be found within the online banking portal itself.
Members are asked to navigate to My Access > Messages. Once there, you’ll see a communication titled “OLB & App upgrade coming Oct 8 (new features!)”. In addition, all members who’ve opted into Access Credit Union email communications with access to online banking were sent an email with details. Please review this in detail to ensure you’re prepared for the upgrade.
REMINDER: Access Credit Union will never contact you for your personal information via text, unsecure email, or social media channel. For your own online security, please do not action any email, text message, or otherwise, that appears to have been received from Access Credit Union without discussing with an Access Credit Union representative to ensure legitimacy.
Aviso Wealth Connectivity
Members who manage their investments with Aviso Wealth will be able to view their account information directly in online and mobile banking—no need to sign in separately.
Members who manage their investments with Aviso Wealth will be able to view their account information directly in online and mobile banking—no need to sign in separately.
Using their Aviso Client ID, members can link multiple Aviso products, including Aviso Wealth, Qtrade Investor and Qtrade Guided Portfolios to see account balances, recent transactions, and investment details in a single, secure view.
Don’t have investments with Aviso Wealth? Make an appointment with an Advisor here!
CRA Direct Deposit Enrollment
Members can sign up to receive payments from CRA via direct deposit instead of cheque from right within online banking.
Members can sign up to receive payments from CRA via direct deposit instead of cheque from right within online banking.
On desktop online banking:
Navigate to Accounts > CRA Direct Deposit
Navigate to Accounts > CRA Direct Deposit
In the mobile app (both Android and iOS):
Navigate to More > CRA Direct Deposit
Navigate to More > CRA Direct Deposit
Will the upgrade include a new app version?
Yes! Effective October 8, 2025, the most current app versions will be
Yes! Effective October 8, 2025, the most current app versions will be
iOS 19.2.2
Android 19.2.7
To check which app you are on, click on the "More" menu at the bottom of the app screen > Information > App Info.
What else do we need to know?
This new release requires members to be on the latest operating systems (OS) for optimal performance, security, and support.
This new release requires members to be on the latest operating systems (OS) for optimal performance, security, and support.
- iOS: must be operating system (OS) 16 or higher.
- Android: must be on Android 10 or higher.
It is recommended that you always update your device to the latest OS versions available for your devices! Members with unsupported devices, that are unable to upgrade to the required OS, may still use their iPads or phones for digital banking using the mobile web or web browser on those devices.
Examples of Devices Not Supported
- Older Samsung Galaxy Models. Devices from the Galaxy S8 series and older are not expected to receive Android 10 updates as they have reached the end of their support life.
- Older Google Pixel Models. Pixel XL and earlier series are also likely to be on the unsupported list for Android 10, as they have already received several major OS updates.
- Older iOS Models. iPads with iOS 16 or iPadOS 16 or higher include all models of the iPad Pro, iPad Air from the 3rd generation and later, the iPad from the 5th generation and later, and the iPad mini from the 5th generation and later. iPhone 8 or later.
- Budget or Entry-Level Smartphones. Many older budget devices from various manufacturers, which often have shorter update lifecycles, will also not be supported.
How are we supporting members through this change?
If you need help accessing your account after the update or need support with MFA enrollment, please visit your local branch, chat with us online at accesscu.ca, or contact our Member Solutions Centre at 1-800-264-2926.
If you need help accessing your account after the update or need support with MFA enrollment, please visit your local branch, chat with us online at accesscu.ca, or contact our Member Solutions Centre at 1-800-264-2926.
Access Credit Union is committed to ensuring members are well-supported during times of significant change. We recognize the addition of the two-factor authentication may be a challenge to navigate for some members. We’ve added additional support resources to our Member Solutions Centre team to ensure continued service during the time of transition.
We do ask for patience in the event our call volume is higher than usual.
Monday | September 29, 02:00 PM