Search
We’re enhancing our e-Transfer functionality for members on April 22nd
What does this mean?
1. Receive Payments Directly to an Account Number
Payments can now be received straight into your account number, without needing an email or phone number.
2. Get more Information about Payments
Receive detailed remittance information from people who send you money, making it easier to track and reconcile payments.
3. Available for All Members
These receive enhancements are available for all members – including personal and business accounts.
Will this change e-Transfer functionality?
There will be no change to how you send e-Transfers today. Improvements are focused on how funds are deposited and what details members can view. With this upgrade, remittance details will be found in the current “History” menu under received Interac e-Transfer® within online and mobile banking.
Will there be any downtime to implement this new feature?
Members will experience the following downtime during enablement:
- April 21: Digital banking remains available, e-Transfers temporarily disabled from approximately 11:00 p.m. to 3:00 a.m. Central.
- April 22: Digital banking remains available, e-Transfers temporarily disabled from approximately 9:00 p.m. to 11:00 p.m. Central.
Members will have access to the new functionality effective April 22nd.
Will there be any impact to e-Transfers sent ahead of or after implementation?
Any e‑Transfers initiated before April 22nd will not automatically return funds if it is later cancelled, declined, or expired for up to 40 days after April 22nd. This process will be managed manually on a temporary basis, as it applies only to e-Transfers initiated prior to April 22nd and up to 40 days after. Please allow up to two business days for funds to be returned to your account.
Following June 1st, regular auto-reclaim processes will resume.
Questions? Please don’t hesitate to reach out to your local branch or contact us at 1.800.263.2926.
Monday | April 13, 09:00 AM