Access Credit Union - Nationwide Rogers network outage impacting banking services

UPDATE 11:30 AM CT:

e-Transfers have started to run again with the exception of those being sent to a Rogers network customer.
- Those on the Rogers network are being queued and will run when the network is fully restored.
No ATM/POS traffic is being processed yet.
Rogers customers will not receive SMS codes for online banking; all other networks should be working as expected.

8:30 AM CT: The nationwide Rogers network outage is affecting Interac e-Transfers and several other banking services. This outage started at 1:45 am PT (4:45 am ET) and is ongoing.

Some known components affected include:

Automated Funds Transfers
ATM service (possible)
Bill Payments
Business Payments (CRA)
Cheque Processing
Debit Processing
e-Transfers
Online Tracing (OLT)
Wire Processing (possible)

This will also impact One-Time Passwords (OTPs) sent via SMS (text message) from the desktop online banking and mobile app platforms.

As we receive updates, we will share them here to keep everyone informed. Thank you for your patience as Rogers and our banking service vendors work diligently to repair the outages.

Friday | July 8, 11:44 AM