Opting out of monthly paper statements is easier than ever before.

Here’s how to receive e-statements:

  • login to online banking
  • under the My Accounts menu option, choose Statement Preferences
  • choose the option “E-statements only”
  • confirm your selection

Business members, small business members, and personal members with business accounts attached to their membership are unable to use the memberdirect opt in/out features online. Please use the discontinue paper statement form by downloading it here if you have a business account.

The benefits:

  • lessen your impact on the environment
  • greater flexibility and convenience
  • choose when you want to receive your e-statement: the 12th of each month or at the end of each month (to switch cycles, call or visit your branch)
  • more security than paper mail
  • declutter your paper filing system
  • as with online banking, you can access your statements any time from anywhere with an internet connection
  • just for signing up, you'll be automatically entered for a chance to win a $100.00 gift card!

How to view your electronic statement:

  • log-in to online banking
  • on the left side of the screen click on View e-Statements
  • you now have the option to Download your Statement

Call our Member Service Centre at 1.800.264.2926 for any questions.


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need help?


1.800.264.2926 (North America Toll-Free)